Unable to access domain
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- Re: Unable to access domain
13-04-2016 6:32 PM
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I maintain a domain website hosted on madasafish www.eyta.org.uk
Since yesterday I have not been able to access this webspace.
Dreamweaver says that an "ftp error occurred etc." I have not changed any of the settings. I tried the "chat" but the person I contacted could not see why I cannot access. Settings seem fine, password OK etc.
I have another site on plusnet space, that is fine.
I downloaded "fling" ftp programme. Same result. No access.
What next? Any suggestions appreciated please.
Fixed! Go to the fix.
Re: Unable to access domain
13-04-2016 7:08 PM
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We're aware of the problems affecting MAAF FTP and have posted a service status update here: http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=webspace
We'll post another update as soon as we get one, sorry for the issues.
Re: Unable to access domain
13-04-2016 7:36 PM
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Note that it also applied to the Plusnet webspace
Re: Unable to access domain
14-04-2016 11:01 AM
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Re: Unable to access domain
14-04-2016 10:51 PM
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We've a fix in the pipeline. It just needs to go through our change processes. Hopefully be sorted next week.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access domain
18-04-2016 7:30 PM
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Just found this thread. I've been having this problem too, since last Friday, in my case on a freenetname account. So today I rang Technical Support, and the girl knew nothing about it, couldn't find a solution and has referred it to the 'relevant department' and says they'll call back within 72 hours. Having read this, I would have been more impressed if she had apologised, said that she knew about the problem, and that they were working on a solution.
I've had the freenentname account since 2005 and never had any problems until now. It doesn't give me much confidence in Plusnet or their technical support, so unless it is solved pronto I'll be looking at moving my account somewhere else.
Re: Unable to access domain
20-04-2016 3:03 PM - edited 20-04-2016 3:04 PM
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The online support page states that the next update on the situation will be 19/04/2016 @ 15:00 but no update posted.
See: http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=webspace
What is the prognosis please?
Re: Unable to access domain
20-04-2016 3:06 PM
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Re: Unable to access domain
26-04-2016 7:05 AM - edited 26-04-2016 9:34 AM
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Service status next update was due 25/04/2016 @ 13:00
Update not posted.
Will there be a resolution? If so when?
Re: Unable to access domain
26-04-2016 10:05 AM
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I've just posted an update here about this. It's not good news though
I'll see if I can get somebody to update the service status thread. That shouldn't have been overlooked. Apologies.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
26-04-2016 5:15 PM
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Pleased to say, the Madasafish FTP problem should now be resolved. Sorry it took so long!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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