Support types in 2023

riccardo2 · ‎19-02-2017

Hi guys,

I was considering some ISP to switch to, checking how easy is to use my own modem/router, support, community, price.

At first sight with PS it seems that:

- There isn't any chat anymore

- The only way to have support is here or by phone

Am I wrong?

Thanks

jab1 · ‎24-02-2012

@riccardo2 Correct, or Facebook/Twitter.

John

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from Broadband to Everything Else.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman · ‎22-08-2007

Do not confuse accessibility with quality.

I know of providers who are easy enough to get hold of but their support is not great. The Plusnet's (aka PN) forum (unlike some) offers good support from both staff and other knowledgeable customers, the latter often at silly times of the night!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

riccardo2 · ‎19-02-2017

Thanks everybody!
Yes I know it's a good forum because I've been here for 18 months in the past.

OK so basically there is a chat as well, via twitter.... let's see... yes it's working! 🙂