Sorry you've left? Sorry, I haven't...

[#1]

Just received an email which looked genuine, asking me to take part in a survey to possibly win an Amazon voucher.

It stated the sender was sorry I have left.

I'm still here (hopefully) although if my broadband goes off, I'll need to know the reason why!

[#2]

@Jaggies Who was the email from - the name/organisation in the angled brackets?

[#3]

@Jaggies  - If I were you, I'd be phoning Plusnet support  IMMEDIATELY  on 03301239123

and get them to check whether someone else has incorrectly initiated a broadband service transfer on your line.

There have been a few cases of the new One Touch Switching system  incorrectly slamming users lines,

resulting in their Plusnet account being closed within 24 hours, with associated loss of email and landline phone line.

If you are in the initial stages of being slammed, Plusnet MIGHT be able to stop it going ahead !.

.

[#4]

Gave support a call. They confirmed no cancellation on my account, so appears to have been a phishing trip.
I've deleted the email, but kept a copy of the headers, in case anyone wants a look?

[#5]

Yes please, @Jaggies 😀

[#6]

Here's the headers, with my email address redacted:

Return-path: <mail.hgtoyrossgfdemkugv@comm.plus.net>
Envelope-to: myemail@myusername.plus.com
Delivery-date: Tue, 29 Jul 2025 11:36:23 +0100
Received: from [84.93.230.236] (helo=avasin-ptp-006.plus.net)
by inmx-ptp-008.plus.net with esmtp (PlusNet MXCore v2.00) id 1ughh1-000Dj5-Qz
for myemail@myusername.plus.com; Tue, 29 Jul 2025 11:36:23 +0100
Received: from mail75-101.int1.msgfocus.com ([185.54.75.101])
by Plusnet Cloudmark Gateway with ESMTP
id ghgbuti233YjgghgquAyoq; Tue, 29 Jul 2025 11:36:12 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.4 cv=SYVUdeRu c=1 sm=1 tr=0 ts=6888a41c b=1 cx=a_idp_d
a=+z3JAr4wbtC7W1e56Mq2Qg==:117 a=+z3JAr4wbtC7W1e56Mq2Qg==:17
a=_VWOsdELIHP07Alg:21 a=3AS1Msp-TzEA:10 a=Dj--rT8MibYA:10 a=0Bzu9jTXAAAA:8
a=mvoTOqITB36fMFqSS2kA:9 a=QEXdDO2ut3YA:10 a=RVmHIydaz68A:10 a=rflPkYBxAAAA:8
a=13KI2xGCAAAA:8 a=lhLJD_CsdFJrFlIREBcA:9 a=Ha5u74sM55Fzv1ew:21
a=frz4AuCg-hUA:10 a=_W_S_7VecoQA:10 a=ADBR5ULcB5potMIuUIy_:22
a=jIE7Ud2pER38j7OzbfLc:22
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=msgf; d=msgfocus.com;
h=Subject:List-Unsubscribe-Post:Message-ID:Reply-To:To:List-Unsubscribe:From:
Date:MIME-Version:Content-Type;
bh=kmV2ziq6LGZ78dH4IjNro9NoWLbZ9OvxS15Q2Iyxtn4=;
b=OTGgH1MY6AhQiGryYbGZkN9sxjOt6oXg8hfWH1CUL90orTwgZshBWEYytNb+MqCbdKWiLPvbn3uL
bGIN52cgr5L9EeoWpYS+Ga0OjS6lnBfdEmc41w2ttRy4L3QO0bMqjHMyrsZZAH7yRM54AyADUyxu
IguZpkO/UwEVGLoq2RQ=
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=comm.plus.net; s=msgf; t=1753785335;
bh=kmV2ziq6LGZ78dH4IjNro9NoWLbZ9OvxS15Q2Iyxtn4=;
h=Subject:List-Unsubscribe-Post:Message-ID:Reply-To:To:
List-Unsubscribe:From:Date:MIME-Version:Content-Type;
b=c5Z2U5kiDA13/Ihkju8jcA2UgihUxyyMcR209YmJ0XujnFAuYukRuHrbmzD9F7ep+
1aUByIBjsudFjUSdiVOQrUieIpJjFqiw6Xp6W206VGYQYdEKlgFe0kM3pBY1nv9XHu
yRginV7Sd14oDBr7pC/etp35A8BT+R04WAHvG5ps=
List-Unsubscribe-Post: List-Unsubscribe=One-Click
Message-ID: <o7KG1-820NCteop-U2vH-184olPYamJFUHUw8@comm.plus.net>
Reply-To: Do Not Reply <autoemail@plus.net>
To: myemail@myusername.plus.com
List-Unsubscribe:
<mailto:mail.hgtoyrossgfdemkugv@comm.plus.net?subject=Unsubscribe>,<https://comm.plus.net/u/1ExvykvrtNM67jztf83XMl/list-unsubscribe>
From: Plusnet <plusnet@comm.plus.net>
Date: Tue, 29 Jul 2025 11:35:35 +0100
MIME-Version: 1.0
X-Virtual-MTA: vmta75-101
X-CMAE-Envelope: MS4xfFsC7sUo8SsKPbtIXpvYuXuDZzyIWyn1PDT772KCMKZ2CNllELWV96xWr6qIx7xlXD2DO+57V9t4Kkdomm/t8gc34VyXHHAAL6weYF4/hHE9xzOIT2gk
Ae+Wxs7NWfLMjPlzEoCyXd8HcvWxWjn6OTTBJgW0Pq8HhcV2BM9uyB3qr9FpYCXEJNvANR3+eMWpKxy4vtIGAMw90k7hCCjpwKc+AwnvnbeNly1RxkSRbs3M
laT/7z2g3WybFMxmMWHkaQ==
X-pn-pstn-db:" Spam 99
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: Share your feedback for a chance to win
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

First two lines of the email:

Help us get it right next time [name]
You could win a £250 Amazon voucher. ‌

[#7]

Headers posted but marked as Spam. I've requested mods to release it.

Moderator's note:
Post released from the automatic Spam Filter.

[#8]

Weirdly enough @Jaggies that is a genuine PN message. I  can only suspect the system messed up and sent it to the wrong recipient.

[#9]

Looks suspicious : Received: from mail75-101.int1.msgfocus.com

https://www.scam-detector.com/validator/msgfocus-com-review/

[#10]

@Champnet That site 'doesn't like it', but I've had the odd message from the same source (when I was with PN). I may be wrong...

[#11]

Recent email to my PN address. I presume it's a scam so just a heads up for anyone else receiving them but hopefully PN can confirm that it definitely is a scam message being sent to long since compromised PN email addresses various and not a shiny new compromised PN system somewhere !

[quote]
Help us get it right next time [name]
You could win a £250 Amazon voucher. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Plusnet
https://comm.plus.net/c/ [loads of random characters deleted]

Share your feedback and you could win

Hello Mike,
We’re sorry you’ve left, but we’d love to know why. If you could spare us a few minutes, it would be incredibly helpful.

As a thanks for your honesty, you’ll be entered into a prize draw, and for less than 15 minutes of anonymous feedback you can win a £250 Amazon voucher.

To start the survey, please click on the button below:

Start the survey
https://comm.plus.net/c/ [loads of random characters deleted]

To be entered into the draw, you need to complete the survey by 27th July 2025.

Thanks from the Plusnet Team

Blah. Blah. Blah.
Ts&Cs.
Blah. Blah. Blah.
Lots of links similar to those above.
Blah. Blah. Blah.
[/quote]

I've no idea what the html version of the message looks like. I only ever use plain text and block incoming html by default. Maybe the links are actually different in the html version of course though. What you see isn't always what you get when it comes to links in html messages and all that

Needless to say, no links were clicked or downloaded in the reading of thIs message !

Happy to PM the complete message incl headers should anyone feel the need to see it.

PS: As far as I know, I havent left PN ... yet

[#12]

@mikeb you're the 2nd one to receive this , see here https://community.plus.net/t5/Plusnet-Feedback/Sorry-you-ve-left-Sorry-I-haven-t/m-p/2015385#M90083

If you don't mind I'll ask the mods to merge the threads.

I'll also escalate to check if spam or not and if not why are they being sent.

[#13]

There's another report of this, I've asked the mods to merge.

I've also escalated.

[#14]

Moderator's note:
Topics merged.

[#15]

Thanks Mr.W

Sorry, I didn't see the other similar post.

My message is indeed very much the same as the one posted previously. It's also virtually identical in terms of source, routing, formatting and link construction etc. to the various messages being sent out regarding the imminent off-loading of PN email services to Greenby !!!!!

However, this message was sent to my main PN A/C and not any of those historic F9 A/Cs where email has been/might be/will be migrated to Greenby at some point in the immediate future as opposed to at some currently undefined point in time. The messages regarding this migration have been somewhat, shall we say, chaotic, incorrect, misleading and in fact downright contradictory to date.

Maybe this is just another system glitch and/or misinformation email