Freenetname. Cannot send emails. But can receive
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Freenetname. Cannot send emails. But can receive
17-07-2025 7:43 PM
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Can anyone help ?
I have a freenetname domain and email. Have done for 20 years.
Few weeks back I suddenly couldn't send emails via outlook and mobile.
I can get them, but not send.
Ii get an error message 554... see attached...
HELP ..................
Re: Freenetname. Cannot send emails. But can receive
18-07-2025 7:37 AM
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Re: Freenetname. Cannot send emails. But can receive
23-07-2025 3:38 PM
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Have you found a Solution ?? This is seriously affecting my business !!
Re: Freenetname. Cannot send emails. But can receive
25-07-2025 4:30 PM
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Hi @chuckles
I know this is the basic thing to try but have you attempted to remove and add back in your freenetname account into outlook?
What outgoing and incoming server are you using for outlook?
Thanks,
Lex
Re: Freenetname. Cannot send emails. But can receive
26-07-2025 7:44 PM
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Yup., did all that.
Incoming is 110 and have tried both 587 and 25 on outgoing.
I keep getting a " 554 avasout-peh 003 smtp ESMTP server not available. " message
I've also done a spam check thing on my IP address etc and all clear.,
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Has ANYONE found a solution to this ?
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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@chuckles unfortunately neither your first post or the latest ones give the full details of the error message
Can you try the email diagnostics from here https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/200795... please, particularly the SMTP one and report the results
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Webmail works., but I need is to go through Outlook .
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Have you followed the advice in post #7?
See the diagnostic link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Yes. The error I am getting is this..........
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 avasout-ptp-003 smtp ESMTP server not available
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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That’s not what was requested. Please run the email server connection diagnostics using the link below.
That will test your ability to connect to the mail services without confusing messages from an email client which do not tell you what’s really wrong.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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This is what I get when I run the test via powershell
* Host smtpmail.freenetname.co.uk:587 was resolved.
* IPv6: (none)
* IPv4: 212.159.8.233, 212.159.9.233
* Trying 212.159.8.233:587...
* Connected to smtpmail.freenetname.co.uk (212.159.8.233) port 587
< 554 avasout-peh-003 smtp ESMTP server not available (blacklisted by local policy)
* Got unexpected smtp-server response: 554
* closing connection #0
curl: (8) Got unexpected smtp-server response: 554
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Great - that’s unambiguous.
I will see what I can find out.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Freenetname. Cannot send emails. But can receive
4 weeks ago
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Really useful reference diagnostic - thank you.
I will escalate this.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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