cancel
Showing results for 
Search instead for 
Did you mean: 

Domain Name

FIXED
yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: Domain Name

Hi Matthew 

We've decided to go with Zen for the hosting.

We've confirmed this on the littleclowns account with the Zen tag.

Question #238084842

Hoping this is all achievable and many thanks for you and colleagues help.

Fred

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 342
Thanks: 143
Fixes: 23
Registered: ‎02-05-2023

Re: Domain Name

Hi @yfront I've raised this for you with the new ISP TAG. This can take up to 72 hours and then your new host can take the domain over.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,896
Thanks: 4,990
Fixes: 316
Registered: ‎04-04-2007

Re: Domain Name

From what I can tell, the IPS Tag was never changed in the first place, so I don't think Hostinger were necessarily to blame for the original problems 😕

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: Domain Name

Thanks for the heads up on that.

Does that mean we'll see the tag change on "whois" prior to being able to transfer the domain over?

I think the move to Zen would have been the wiser move in the first place.

Bob - I remember you dealing with problems for me over 20 years ago, you must be well and truly embedded into the office furniture by now.

😉

Thanks 

Fred

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Domain Name

Hi @yfront 

I believe that's right once it's done they should be able to bring it over.

We've had to re-raise the request due to internal changes on our end but as soon as we know more we'll be in touch

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: Domain Name

Nudge, Nudge.

72 hours+ and nothing seems to have happened!

😉

Just a shot in the dark.

The domain registration is due for renewal on 21/12/23.

Is there any embargo on moving close to the expiry date?

 

Penny
Superuser
Superuser
Posts: 1,318
Thanks: 816
Fixes: 8
Registered: ‎05-04-2007

Re: Domain Name

Fix

@yfront wrote:

Nudge, Nudge.

72 hours+ and nothing seems to have happened!


 

The domain diagnosis site shows the registrar as Zen - see https://www.domaindiagnosis.com/index.php?query=memorablemomentsnursery.co.uk 

Last updated 15/11/23, it says.

 

No knowledge of the Zen set-up, but guessing you might need to make all the other required changes there.

.

 

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,510
Thanks: 575
Fixes: 99
Registered: ‎27-11-2020

Re: Domain Name

I have to wait for Matt to come back in as I am unable to view the task for some reason but he is back tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 14,995
Thanks: 5,648
Fixes: 402
Registered: ‎30-07-2007

Re: Domain Name

@willcutforth @Penny s post shows the IPSTAG has been changed.

@yfront now needs to get Zen to confirm the transfer and then eventually use the Zen control panel to change the nameservers to Zen's.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,510
Thanks: 575
Fixes: 99
Registered: ‎27-11-2020

Re: Domain Name

No worries, I'll bow out of this one @MisterW ! Good morning, and in case I don't see ya: Good afternoon, good evening, and good night!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
ghamilton123
Rising Star
Posts: 145
Thanks: 32
Registered: ‎28-08-2023

Re: Domain Name

Would recommend instead of using Zen directly to add cloudflares free plan, to speed up load times. 

yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: Domain Name

Thanks everyone for your help.

We're in touch with Zen for them to their part of the domain transfer.

I'll confirm here, hopefully early next week that all is well.

 

yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: Domain Name

Website now up and running with Zen.

Thanks for everyones help, special up tick for Penny.

Fred