No broadband

[#1]

Thanks for being fair @djh22 - but mods are just customer volunteers and not staff.

[#2]

And where is this thread?
It's the main one about this outage..

It's tucked away in the "something else" section rather than front and centre in the broadband section...

[#3]

It's everything else because it's not an issue with a customers connection per se - it was a PN backend issue which impacted both Full Fibre and xDSL customers.
It's still within the remit of the help with services and a staff monitored board and just as visible as any other thread.

[#4]

Oops ! Yes I forgot that. Plusnet are absolutely rubbish 🤣😂.

Del.

[#5]

Hi,

Did we get any Reason For Outage, and whether any mitigation is now in place? just to know whether we can expect a recurrence

[#6]

Is this really fixed?

I still can't ping any of plus.net DNS servers:

To set standard DNS server addresses
Primary	212.159.13.49
Secondary	212.159.13.50
To set alternative DNS server addresses
Primary	212.159.6.9
Secondary	212.159.6.10

[#7]

I don't think the DNS servers respond to pings.  All of those are resolving DNS lookups though.

[#8]

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@pjmarsh wrote:

I don't think the DNS servers respond to pings.  All of those are resolving DNS lookups though.

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Thanks - confirmed.

Seems weird to prevent ping test of the DNS servers... any suggestions on how to diagnose DNS issues?

It's quite painful to remove the backup DNS servers in my network just to see if the primary (plus.net) DNS is alive.

[#9]

A quick nslookup/dig specifying the DNS server.  That will tell you if it is returning the results and you'll get an idea of if it is taking a long time.

[#10]

As @dvorak said "mods are just customer volunteers and not staff." so we're all very grateful for their help and knowledge;  maybe they can't even post in the "top" sections?

But the complete lack of information from PN staff is a concern. It still highlights an outage related to the Queens funeral almost  a year ago!

[#11]

@pjmarsh   There were changes made to the DNS servers a couple of months ago and they no longer respond to pings. See this thread ..... https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Has-Plusnet-server-212-159-6-9-just-go... 

The existing DNS addresses are virtual and the system has been modified to point the addresses to a new DNS platform.

I wonder if the outage last night is in any way related to these changes. Will we ever know.🤔 @dave 

[#12]

On a positive note, since the outage I "feel" that a lot of my web browsing is a lot "snappier".

There have been various comments for some time about the DNS service being a bit slow and that for example loading complex web pages with typically a lot of advertising links and can be tedious.

Anyone else feel it's better today?

[#13]

@RealAleMadrid, that was what I was thinking of, but without spending time looking for that thread I didn't want to commit.

[#14]

I agree HP

[#15]

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@HPsauce wrote:

On a positive note, since the outage I "feel" that a lot of my web browsing is a lot "snappier".

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Same here.  In particular, ebay has sometimes been very, very slow to load for me, perhaps up to a minute for the whole page to finish loading (presumably all the ads etc slowing it down).  This morning ebay pages are loading near-instantly for some reason.  No idea if it's connected to last night's problem or not, but seems to be a bit of a coincidence if it isn't.