Changing my rDNS

[#1]

Just signed up and activated static IP as need it for work but it says my rDNS will now be username.plusdsl.net

My username contains my full name which I'd rather not have on my rDNS for everyone to see.

How can I disable rDNS or have it changed to something like my-ip.plusdsl.net?

[#2]

@adamkimber2024 I have asked for this to be moved to the relevant board. A staff member will respond in the near future, asking for the required information to enable them to make the required changes.

[#3]

Moderator's note:
Thread moved from Broadband to Everything Else

[#4]

Thanks for moving this.

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

[#5]

I would wait for a staff member to see this, personally. Some of the front-line phone support can be a little 'under-trained'

[#6]

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

@adamkimber2024 one of the help team should spot this thread shortly and handle the request.

As @jab1 says, its not a common request and unless you get a very knowledgeable agent, front line support are unlikely to appreciate what you are requesting.

[#7]

I'll try escalating this to prod the Help team

[#8]

@MisterW - see tagging on another request of this class.

[#9]

Hi @adamkimber2024 

I'm sorry for the delay with this

I've raised it to the right team to get changed and this should happen in the next 5 working days.