cancel
Showing results for 
Search instead for 
Did you mean: 

Cant log in to upload to webspace

wakeful11
Newbie
Posts: 1
Registered: ‎02-08-2008

Re: Cant log in to upload to webspace

Any chance you could give mine a kick? Same issue
Phil
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Cant log in to upload to webspace

Hi there,
Sorry for the late reply, it looks like my colleague fixed this issue for you shortly after you posted. Let me know if you still can't log in via FTP.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
bandit7
Newbie
Posts: 2
Registered: ‎14-08-2008

Re: Cant log in to upload to webspace

Same again here, can someone please give my account a kick (ukonline)?
  Cheers
    Paul
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Cant log in to upload to webspace

Doesn't look like the same issue from here Paul, I've been able to log in without problems.
It's worth noting that on PAYG dial-up accounts you can't FTP to the webspace from outside the plusnet network.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
bandit7
Newbie
Posts: 2
Registered: ‎14-08-2008

Re: Cant log in to upload to webspace

Hi Chris, thanks for trying to help. Any ideas why I'm still getting error messages below?
Response: 530 Login incorrect.
Error: Could not connect to server
Have tried with Filezilla and IE but can't seem to login to upload???
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Cant log in to upload to webspace

Not sure TBH, on your account type this error normally appears when trying to upload from outside the Plusnet network.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Aumhur
Newbie
Posts: 1
Registered: ‎18-08-2008

Re: Cant log in to upload to webspace

Also have problems logging on to ftp.
Have double checked also settings ... looks like I could do with a kick .... errm no kick the webspace ftp thingy instead..
Thanks.
Dynamite
Newbie
Posts: 4
Registered: ‎27-08-2008

Re: Cant log in to upload to webspace

Bump :L
I'm getting these problems too, pretty sure I'm using the right settings.
A kick would be appreciated, thanks.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Cant log in to upload to webspace

Quote from: Aumhur
Also have problems logging on to ftp.

I've been able to log in first time to your FTP space, are you still having problems?
[quote=Dynamite]I'm getting these problems too, pretty sure I'm using the right settings.
Same as above, logged in first time no problems.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Dynamite
Newbie
Posts: 4
Registered: ‎27-08-2008

Re: Cant log in to upload to webspace

Quote
Status: Resolving address of ftp.plus.net
Status: Connecting to 212.159.9.91:21...
Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server", trying next address.
Status: Connecting to 212.159.8.91:21...
Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
Error: Could not connect to server
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Cant log in to upload to webspace

Have you tried a different FTP client?
What happens when you try typing ftp ftp.plus.net from a command prompt?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Dynamite
Newbie
Posts: 4
Registered: ‎27-08-2008

Re: Cant log in to upload to webspace

Yes, I get a similar error when using a different ftp client.
However, when I try ftp://ftp.plus.net within firefox, I connect successfully. :L
Quote
What happens when you try typing ftp ftp.plus.net from a command prompt?

Quote
> ftp: connect: Unknown error number
ftp>

zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Cant log in to upload to webspace

Just to sate my curiosity, can you:
Go to Start->Run, type in CMD and hit enter
type:  tracert ftp.plus.net
and post the results?
B.
Dynamite
Newbie
Posts: 4
Registered: ‎27-08-2008

Re: Cant log in to upload to webspace

Quote
Tracing route to ftp.plus.net [212.159.9.91]
over a maximum of 30 hops:
  1     *        1 ms    <1 ms  192.168.0.1
  2    46 ms    37 ms    38 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3    38 ms    38 ms    37 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]
  4    39 ms    38 ms    38 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
  5    46 ms    52 ms    44 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
  6    46 ms    45 ms    45 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
  7    46 ms    45 ms    45 ms  fa0-3-1.fhw-cr02.plus.net [212.159.1.122]
  8    52 ms    44 ms    45 ms  fhw-lb04.plus.net [212.159.1.146]
  9    44 ms    44 ms    45 ms  homepages.plus.net [212.159.9.91]
Trace complete.

edit: My problem is fixed, thanks for your help!
nigelw
Newbie
Posts: 1
Registered: ‎29-08-2008

Re: Cant log in to upload to webspace

i seem to have the same problem, i have tried using ftp prog and ie but cant seem to log in to webspace.. Embarrassed