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email not being received, returned to sender quoting Error 552
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Re: email not being received, returned to sender quoting Error 552
09-10-2015 12:14 PM
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The anti-spam heuristics we depend on use real time threat reporting. An email considered clean one day may well be considered spam the next. If you message me the address of the sender who's unable to contact you then I'll see if I can fix things for you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 16 of 21
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Re: email not being received, returned to sender quoting Error 552
09-10-2015 12:20 PM
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Thanks Bob,
It's one of 2 possible address -
1. xxxxxxxxxxxx@hotmail.com (most likely), or
2. xxxxxxxxxxxx@theambassadors.com
Out of interest - I can't find my spam folder anywhere - where is (in my webmail?)
[Moderator's note by Dick (Strat) Full email addresses edited in a public forum.
It's one of 2 possible address -
1. xxxxxxxxxxxx@hotmail.com (most likely), or
2. xxxxxxxxxxxx@theambassadors.com
Out of interest - I can't find my spam folder anywhere - where is (in my webmail?)
[Moderator's note by Dick (Strat) Full email addresses edited in a public forum.
Message 17 of 21
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Re: email not being received, returned to sender quoting Error 552
09-10-2015 2:45 PM
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There's nothing wrong with either of those addresses as far as our spam filters are concerned, so it must be something else within the body of the email, or the sending server itself that's causing the rejection. If you can get the sender to send the email to a non-Plusnet email address you have and provide me with the full headers of the received message, then I should be able to work out what's going on.
BTW, it's ill-advised to post email addresses on a public forum like this. It's likely to result in spambots indexing the address and sending junk to it. I've asked the mods to remove/munge the addresses in your post.
The Spam folder should be visible in Webmail, or be available to subscribe to if you're using IMAP. If you're using POP3 then you won't be able to see it.
BTW, it's ill-advised to post email addresses on a public forum like this. It's likely to result in spambots indexing the address and sending junk to it. I've asked the mods to remove/munge the addresses in your post.
The Spam folder should be visible in Webmail, or be available to subscribe to if you're using IMAP. If you're using POP3 then you won't be able to see it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 18 of 21
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Re: email not being received, returned to sender quoting Error 552
09-10-2015 4:12 PM
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PM to you also Bob.
Thank you
John
Thank you
John
Message 19 of 21
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Re: email not being received, returned to sender quoting Error 552
14-10-2015 9:33 PM
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Many thanks, Bob, for your Message indicating that my problem has been fixed. A test message confirms your statement.
I am most grateful for the trouble you have taken on my behalf and, indeed, for your accurate diagnosis in the first place.
Most professional.
Regards.....Noel
I am most grateful for the trouble you have taken on my behalf and, indeed, for your accurate diagnosis in the first place.
Most professional.
Regards.....Noel
Message 20 of 21
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Re: email not being received, returned to sender quoting Error 552
15-10-2015 11:55 AM
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No worries Noel, glad to hear it's sorted
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 21 of 21
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