Thunderbird e mail (plusnet)

[#1]

Wont work seems to be a password problem able to send login to server imap.plus.net with username ???e.plus.com failed.

[#2]

@stathe  probably down to the current email system problem https://community.plus.net/t5/Email/Email-system-failing-today/td-p/1933754/page/5

[#3]

Moderators Note

This topic has been moved from Broadband to Email

[#4]

So how should I proceed to get my plusnet  mail in Firebird maybe how to reinstall it Please point to instructions Web mail  too slow 

[#5]

Thunderbird I mean 

[#6]

It should be ok now, the problems seem to have been fixed late yesterday

[#7]

Been trying all morning with different settings how should I proceed

[#8]

If your original settings worked prior to the email system problems, then revert to those. If not , then all the details you need are here https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

[#9]

I eventually phoned for help and after a 20 or so wait received  no help being told it was nothing to do with you , have had to get outside help You seem to be quite useless and a disgrace  I am 87 years old and expected more

[#10]

Thank you My son who visits once a month from afar dealt with this and it was working fine Now I find I cant send mail from my Plusnet account( Thunderbird )  Would this be Plusnet at fault again or us

[#11]

Yes

[#12]

This is Tuesday and it stopped working again unable to send with Plusnet

[#13]

@stathe

"You seem to be quite useless and a disgrace"

Are you aware that apart from the very occasional visit from a Plusnet employee, almost all of the contributors to these forums, including Superusers and Moderators, (I think?), are just Plusnet customers trying to help each other - not Plusnet employees?

[#14]

Sorry to upset you but as I said after a long wait on the phone I spoke to I am sure a Plusnet staff member who told me he couldn't help after consulting a colleague Surely not volunteers at the end of phone help lines   It still's not working properly 

[#15]

I was of course referring to the company as a whole not an individual They should be able help an 87 year old