Re: Help to unarchive and free my mailbox
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Help to unarchive and free my mailbox
Re: Help to unarchive and free my mailbox
09-09-2024 7:35 PM - edited 09-09-2024 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Will
I cannot send or receive any emails. I periodically get the warning email and I thought I had cleared out enough... The last email received was Wed 4th Sept, 7:49 am but I've been sending test emails since and nothing is being sent or received and I use these for work purposes so a little concerned. Can you investigate? I just logged into the webmail online and the last email received was Wed, 7:49 am.
Re: Help to unarchive and free my mailbox
09-09-2024 7:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was trying to edit my post and now the option has disappeared. I checked on squirrel mail and sent a test email from there to myself. It shows on squirrel mail that it was sent but nothing is being received since Wed 4th Sept, 7:49 am. Why is that?
Re: Help to unarchive and free my mailbox
a month ago - last edited a month ago by Baldrick1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok - now I see the problem. Despite Plusnet assuring me that I do not need to do anything as my domains will be renewed, it hasn't! I just checked. On the domain page, it states:
"Renewing your domain
patricknunn.com due to expire on 2024-09-03"
That's the reason no emails have arrived since using my domain name as part of the email address. This is really terrible news. Now what? I'm trying to move my domain over to a new host.
Please help. My business relies on this.
Re: Help to unarchive and free my mailbox
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has the domain name expired?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help to unarchive and free my mailbox
a month ago - last edited a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why do you think that Plusnet are responsible for maintaining the registration of your domain? Was it previously with JustTheName?
This .com domain name is currently registered with WWW.ENOMDOMAINS.COM and it uses their DNS servers DNSn.NAME-SERVICES.COM
The domain does not appear to have an MX record so its difficult to understand how it previously routed email at all.
The website has no content / the content there is blocked. If this was working, then it looks as though the registrar EnomDomains has parked everything, without advising anyone of the action.
I have escalated this for Plusnet review ... it seems odd that a registrar should not allow a grace period here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help to unarchive and free my mailbox
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That implies that the registrar should automatically renew the .com domain name WITHOUT intervention from the registrant (Plusnet ?). That SU also observed that the ICANN database reports the domain name as renewed … but the name servers / DNS addresses are not Plusnet’s.
I’m hoping the escalation will be informative.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help to unarchive and free my mailbox
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the information. I also managed to trace it back to ENOMDOMAINS which I followed to their website and where it states the following:
Registered with one of our resellers
Please contact our reseller for assistance. Here's how to reach them:
Provider Information:
Sheffield , GB
Re: Help to unarchive and free my mailbox
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As a super user, I have escalated this - industry practice for .com domains appears confusing. Reference material found by another SU suggests that registrants (resellers) need do nothing to renew a domain as it should be automatic, whereas the registrar appears to have taken action to suspend the domain routing, ignoring the auto-renewal expectations.
Looking at the ICANN listing (which seems more up to date than that at Tucows), the domain is not expired, but the name servers are not pointing towards Plusnet.
- Registry Domain ID: 76805824_DOMAIN_COM-VRSN
- Domain Status:
- Nameservers:
DNS1.NAME-SERVICES.COM
DNS2.NAME-SERVICES.COM
DNS3.NAME-SERVICES.COM
DNS4.NAME-SERVICES.COM
DNS5.NAME-SERVICES.COM
Dates
- Registry Expiration: 2025-09-03 15:10:05 UTC
- Updated: 2024-09-04 07:18:24 UTC
- Created: 2001-09-03 15:10:05 UTC
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help to unarchive and free my mailbox
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Townman. This is very helpful. I'll wait for someone to come back to me. Hope they don't use the defunct email address - I won't get it. The postmaster one works though
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Help to unarchive and free my mailbox