Is anyone else having trouble receiving Gmail
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Re: Is anyone else having trouble receiving Gmail
04-03-2015 12:34 PM
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Re: Is anyone else having trouble receiving Gmail
05-03-2015 12:55 PM
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I don't know if this is related but I am having problems sending email via Plusnet SMTP.
I use Gmail as the client to send emails via the Plusnet SMTP. (I can't use Gmail's own SMTP because they don't allow me to use my preferred domain as the 'from' address.)
I've tried a basic email test utility which looks like it uses the Telnet connection to relay.plus.net and that seems to work OK but sending from Gmail the emails are delayed for days or don't get through at all.
Gmail reports
"The recipient server did not accept our requests to connect.
[(0) relay.plus.net. [212.159.9.107]:25: socket error]
I've tested Gmail with another SMTP server and that works fine.
This has previously worked solidly for years but has gone wrong about a week ago. I've raised a ticket (99967242) but unfortunately all the Plusnet CSC want me to do is go away and use someone else's SMTP service
Thanks
Re: Is anyone else having trouble receiving Gmail
05-03-2015 4:45 PM
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Edit: Interesting. I already had a similar set-up configured but I've since changed my Plusnet password so before I could send any email I tried updating the login credentials:
Same situation with port 465.
Evidence is definitely pointing in the direction of a transport problem between Google's network and ours
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Is anyone else having trouble receiving Gmail
05-03-2015 4:52 PM
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Cleared via gmail
Re: Is anyone else having trouble receiving Gmail
06-03-2015 2:48 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Is anyone else having trouble receiving Gmail
06-03-2015 8:37 PM
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I've run a few test emails over the last couple of hours and no problems.
Many thanks for getting on to this and resolving so quickly.
Out of interest, if it's not too techy, what was the issue?
Cheers
Paul.
Re: Is anyone else having trouble receiving Gmail
08-03-2015 8:35 PM
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Re: Is anyone else having trouble receiving Gmail
09-03-2015 11:37 AM
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Quote from: Ryggwelter Out of interest, if it's not too techy, what was the issue?
A few of Google's servers ended up falling foul of one of our threat detection/intrusion prevention systems. The relevant domains have now be whitelisted to prevent it happening again.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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