Cannot send to gmail addresses
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Re: Cannot send to gmail addresses
06-09-2023 7:05 AM
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@gdickson the script that checks for the MX record, and creates the SPF record, only runs every 6 hrs. There's then time for the DNS change to propagate.
Check if the SPF record is created usin https://mxtoolbox.com/ . enter your domain and click the Mxlookup button. Once that displays, then use the dropdown menu on the button to select SPF record and click , that should show if it exists
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cannot send to gmail addresses
25-10-2023 9:57 PM
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Tried the please-add-spf-records mx config and it fixed gmail for me. So thanks. Just one question, should I leave the please-add-spf-records config entry or remove it now? I am assuming that removing it will not cause the SPF entry to be removed, or does it need refreshing regularly?
Re: Cannot send to gmail addresses
25-10-2023 10:31 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Cannot send to gmail addresses
23-11-2023 11:53 PM
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Hi - this reply covers my issue exactly!!
I fall into the final category of people suffering this problem (3rd-party hosted domain with email forwarding).
I've spoken to my domain provider and say they need to know specifically what needs to be added so they can properly enable SPF.
It's not really clear (to me - a total novice) what's needed from the examples given...
My domain hosts' DNS console displays a "TXT" record currently showing the value
v=spf1 include:_spf.hostedemail.com ~all
Is it literally a case of adding extra 'include:' entries for _spf-internal.plus.net and _spf-internal.plus.net as per your solution, or someother values entirely?
Thanks in advance...
(I could always trying phoning Plusnet "support", but that would probably take days to get an full answer!!)
Re: Cannot send to gmail addresses
24-11-2023 12:17 AM
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Mitigating email delivery failures (notably Gmail)
...
Domain name registered and managed elsewhere (third party)
There are two scenarios here:
- Plusnet hosts the email service for the domain
- The domain forwards email to the native Plusnet email address
THESE ARE NOT THE SAME. Ideally email forwarding should be avoided as it brings about numerous complications - you should use the DOMAIN's email servers to received and send your domain email, not Plusnet's.
To configure SPF on a domain name registered elsewhere, you must use your domain name provider's DNS configuration tools to set up the applicable SPF record:
v=spf1 a mx include:_spf-internal.plus.net include:_spf-internal2.plus.net ~all
or
v=spf1 include:_spf-internal.madasafish.com include:_spf-internal2.madasafish.com include:_spf-external.madasafish.com -all
This has been provided in many places around here, hope it helps clarify what is needed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot send to gmail addresses
24-11-2023 1:48 AM
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Ideally email forwarding should be avoided
Does that include forwarding e-mails as attachments?
Re: Cannot send to gmail addresses
24-11-2023 9:23 AM
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The practice of having a domain name email receiving service such as fasthosts without a mailbox which passes on emails to another mail service is mail redirection. However it is colloquially call forwarding.
Such redirection if not done properly will cause issues with strict SPF implementations. It can get messy.
You are talking about forwarding mail after it has been received into a mailbox, which is fine.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot send to gmail addresses
03-01-2024 8:23 PM
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The original problem is exactly what I have. After Plusnet had their data breach in 2007 and my ***@####.plus.com email was compromised Plusnet gave me ***@####.co.uk which I have used without problem since then. It is fully hosted by and registered BY Plusnet, which means I do not have access to configuring the domain settings. I see that Gandalf was able to add the mx record for BS6600 and create the SPF record.
I phoned Plusnet support today and had a long conversation with pleasant young lady who was trying very hard to help and went and discussed with others. No understanding of the problem or solution, but acknowledged that a lot of users are reporting this problem and they are trying to find a solution but don't know when this will be, The suggestion was that I should find another email provider.
I mentioned that Gandalf had been able to resolve the problem for another user within recent memory, but that got me nowhere.
As I am unable to access the domain settings myself I am not sure what to do now. I have no wish to transfer from Plusnet but may have no option.
bobp
Re: Cannot send to gmail addresses
03-01-2024 8:33 PM
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@bobp if you have a domain hosted by Plusnet then you should be able to add an SPF record as detailed below and previously described
Plusnet fully hosted and registered domain
For Plusnet brand registered and managed domains, SPF configuration is facilitated by the addition of a TXT record in the domain's DNS settings. Plusnet's DNS configuration tool for hosted domains does not permit the creation of TXT records. However, there is an unsupported "facilitation" which will create an SPF record for a hosted domain.
On the basis that your account ALREADY has a hosted domain:
- Log into the user portal
- Go to Manage Account
- Manage Your Domains (Manage your domains link)
- Configure domain name
- Create an "Additional DNS records (Advanced)" as follows...
For the avoidance of doubt leave the left side blank, exactly as shown.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cannot send to gmail addresses
04-01-2024 12:31 AM
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<cough> This may not be the case for accounts which have an associated domain *and* were migrated to 'e-mail only' (sands of time stuff). And then 'e-mail only' accounts stopped being charged for.
That's my experience. A lot of 'stuff' disappeared from account management in the web interface.
Re: Cannot send to gmail addresses
04-01-2024 11:15 AM
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Re: Cannot send to gmail addresses
04-01-2024 11:23 AM
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the email and associated co.uk domain was created by Plusnet following the breach in 2007
That should make no difference, if its hosted by Plusnet it SHOULD appear on your account. I had a domain provided under the same circumstances and it appeared on my account. Well it did until recently, when I transferred it and the email service to another provider.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cannot send to gmail addresses
04-01-2024 5:01 PM
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@bobp looking at your domain now I can confirm SPF has been configured.
Re: Cannot send to gmail addresses
05-01-2024 12:15 PM
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Thank you Gandalf. I have confirmed that I am now able to send email to gmail accounts. I still don't get to manage my domain following the link given above. see attached
Re: Cannot send to gmail addresses
22-01-2024 7:51 PM
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@Gandalf It seems that you are the guy that knows about sending to gmail addresses.
I don't pretend to understand all the messages in this thread, but I know that I used to be able to send emails to .gmail addresses, and now I can't, and it's something to do with MX records.
I have phoned the help people a few times and don't seem to get anywhere.
In terms of how I use email, I use Thunderbird. In server settings my server is listed as mail.freenetname.co.uk, using port 110, with no connection security. The other security options are STARTLS and SSL/TLS and the authentication options are transmitted insecurely, encrypted password, Kerberos/GSSAPI, NTLM or OAuth2
In outgoing server settings (SMTP) the server is again listed as mail.freenetname.co.uk, using port 587, with no connection security. The other security options and authentication options are as above.
My normal email address is julian@pentland5.co.uk
Is there any chance you could look at my problem and do whatever it needs to get .gmail working for me?
Many thanks in anticipation
Julian
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