Cannot delete Inbox messages in Webmail or Email client
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Cannot delete Inbox messages in Webmail or Email client
14-01-2018 6:34 PM
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I am having big trouble deleting emails in any of the clients I use. Outlook on PC, googlemail on tablet, email client on my samsung phone or Plusnet webclient. All use IMAP access. Whenever I delete they just come back again! Been happening for past couple of days now.
Re: Cannot delete Inbox messages in Webmail or Email client
14-01-2018 7:35 PM
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Re: Cannot delete Inbox messages in Webmail or Email client
14-01-2018 9:52 PM
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@bigtench When you try to delete the messages using webmail (https://webmail.plus.net), and deletion fails, do you have the mailbox open in one or more of the PC, tablet or phone email clients at the same time? The latter situation should not cause problems, just wondering if it currently does.
@Baldric Since webmail deletion works for you, in your case is the mailbox *not* open in a client at the same time?
Re: Cannot delete Inbox messages in Webmail or Email client
14-01-2018 10:39 PM
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No - I only use 1 mail client at a time. I have had no problems in the last many years I have been using these same programs as I always do - I think it was about 5-6 days ago now when this problem first popped up. By deleting and then immediately emptying the Trash/Recycle bin sometimes seems to keep things deleted - but not always.
Re: Cannot delete Inbox messages in Webmail or Email client
14-01-2018 10:54 PM
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There's three separate users reporting IMAP issues today - all look to be due to IMAP indexing issues. I'm guessing something they've done to address the performance issues has had an unfortunate side-affect!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cannot delete Inbox messages in Webmail or Email client
14-01-2018 11:10 PM
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Thanks @bigtench I'll make sure Plusnet follow this up on Monday.
Re: Cannot delete Inbox messages in Webmail or Email client
15-01-2018 7:49 AM
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I have only the 1 client open, that being on my phone and until a few days ago that was fine, I also use the same application on a different email account (not Plus Net) and that is fine so I assume this is not related to my client on the phone.
Baldric
Re: Cannot delete Inbox messages in Webmail or Email client
15-01-2018 8:37 AM
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My wife and I are both experiencing the same issue, which also started about 5 or 6 days ago. Likewise we did not make any changes to the settings on our phones.
Dowdsy
Re: Cannot delete Inbox messages in Webmail or Email client
15-01-2018 10:54 AM
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Thanks for that additional information @Baldric.
I think it's a reasonable assumption that this problem is not related to problems with users' email clients.
Re: Cannot delete Inbox messages in Webmail or Email client
15-01-2018 5:41 PM
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Hi, Number of people with this same problem seems to be growing. My wife and I are both finding that emails deleted using imap on our android phones return a few seconds later. New emails also seem to only arrive sometimes and refreshing them takes much longer than usual. As with other people we have noticed this problem only in the last few days and no settings have been changed. Fortunately they are deletable on webmail, otherwise we would be inundated with too many messages!
Steve
Re: Cannot delete Inbox messages in Webmail or Email client
15-01-2018 10:04 PM - edited 15-01-2018 10:20 PM
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I can add my name to the list as IMAP emails on my Android phone re-appear a few seconds after deleting in the default email app.
As above mine also stay deleted in Webmail.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot delete Inbox messages in Webmail or Email client
16-01-2018 9:48 AM
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Hey all. We're taking a look today.
Ex-Broadband Service Manager
Re: Cannot delete Inbox messages in Webmail or Email client
16-01-2018 3:51 PM
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Hi all,
We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem. Please let us know if you are still seeing it tomorrow morning.
Ex-Broadband Service Manager
Re: Cannot delete Inbox messages in Webmail or Email client
16-01-2018 3:57 PM
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Thanks Kelly for your post. I will try again tomorrow and see what happens. ATM I have changed to pop which works fine but would prefer to use imap as it is more immediate.
Steve
Re: Cannot delete Inbox messages in Webmail or Email client
16-01-2018 3:57 PM
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From the experience I've had of an identical problem on another providers mail system just rolling back the change may not be enough. The issue I had was that the IMAP indexes were corrupted. Just rolling back the change should stop the corruption happening again but you may also need to rebuild indexes for all the affected users.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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