I started this thread and since then have had no time to view. Now that I have, I'm particularly admiring the perseverance of Dusty, and the comments of Spider and Poppy. I have been very, very disappointed with the PlusNet responses.
PlusNet's site is named "Community" and my dictionary defines that as e.g. Joint or common ownership, Identity of character, Quality in common, Body of people organised into social unity, body of persons living in same locality, or with common race, religion, pursuits etc.,
I think that PlusNet, like all such organisations, should have Policies, and one of these Policies should be that all communications on its site will be in English, the official language of Great Britain. The British Government has gone down the route of providing foreign language help for immigrants and has concluded that too much of that has been a mistake, as it has discouraged immigrants from assimilating into British community life.
I have no objections to immigrants, but if they wish to live in Britain they must learn the English language, just as if should I go to Poland or any other country I would be expected to learn their language.
It should be immaterial to Plusnet, if they had their Policies correctly defined, whether or not they have staff who can cope with speaking languages other than English. There can be no objection to assistance being given on a one to one basis to non English speaking customers, if the staff are available to speak or write the language. But this facility should not be extended to providing on line forums in a language other than English.
It seems from one of PlusNet's responses that they wish to provide a service to Polish people, seemingly in order to encourage them to use PlusNet. Perhaps it is for this reason that they have employed Polish people. This however, can only lead to questions as to why the Polish have this favourable treatment.
