Broadband & Routers Forum
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Broadband & Routers Forum
09-11-2012 3:44 PM
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Re: Broadband & Routers Forum
09-11-2012 3:51 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband & Routers Forum
13-11-2012 7:16 AM
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If one relies on Unread Posts then there is no real point in splitting the forum into different topic headings at all - could all be one big mess.
Re: Broadband & Routers Forum
26-11-2012 9:22 PM
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Re: Broadband & Routers Forum
26-11-2012 10:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband & Routers Forum
27-11-2012 9:25 AM
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Re: Broadband & Routers Forum
27-11-2012 12:40 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband & Routers Forum
27-11-2012 4:54 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband & Routers Forum
27-11-2012 7:27 PM
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Re: Broadband & Routers Forum
27-11-2012 8:30 PM
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i can imagine there been lots of moving of posts between two boards so similar in nature. Much prefer to have them all in one place.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband & Routers Forum
30-11-2012 11:18 PM
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I have one thing to say about plusnet (whoever - the yorkshire tea boys)
Technical support when you know how to ask for it, properly with measured decorum, is second to non.
If any of the team might hear please pass it on.
My story might unfold if required all I can say is it was sorted out!
Your comment was 21 days ago the amount of time all my systems have beeen down (or near the ground). Landline voice the lot! - But for now thank you plusnet for getting involved.
Re: Broadband & Routers Forum
04-12-2012 10:27 AM
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Re: Broadband & Routers Forum
04-12-2012 10:39 AM
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Perhaps we should start collating them to give the issue more exposure?
Edit: It's bad enough when it's a fibre upgrade for an existing PN user, or a fault for an existing user. But when it's someone migrating in it's a terrible first impression. From yesterday I'm wondering who is to blame for most of them as Plusnet have held their hands up at least a couple of times.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband & Routers Forum
04-12-2012 10:56 AM
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Re: Broadband & Routers Forum
13-12-2012 4:55 PM
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Quote from: Oldjim I vote for a new board - "OpenReach didn't turn up (again)"
Gets my vote, would take also a lot of the FEEDBACK posts as well. Seems to me that FEEDBACK is a bit skewed, as it is often used to provide feedback on failed service, related to "Broadband" or "FTTC" or "Router issues" which might be better placed in the specific subject forums.
Any plan to review the structure needs to also consider the provision of guidance on whcih is the more appropriate forum for a particular post.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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