VAT Increase & Price Changes - January 2011
As you were notified that you were going to be charged £1.50 extra for paying by card at the beginning of December, haven't you left it a bit late to sort out the DD?
The £1.50 you've been charged is because it's wrongly treating you the same as a new customer because of the account change.
The £1.50 you've been charged is because it's wrongly treating you the same as a new customer because of the account change.
Quote from: VinylLover Gievn I have been a Plusnet customer for 7+ years their systems should not be treating me as a new customer just because I changed product.
No the system shouldn't be doing this. Sorry
I've just checked your account and can see that a refund has already been processed. Let me know if you've any other problems.
Quote from: Chrism2 Okay, thanks for looking into it, Bob.
I'll keep an eye on my invoices in the short term.
Just revisited your account Chris.
Whilst the line items on the invoice aren't showing correctly, it looks like you've actually been billed the correct amount. You've only been charged for your line rental, call features and calls. Nothing's been taken for the broadband element.
I notice that you originally raised a query about missing referral credits. Please bear in mind that referral discounts are only ever deducted from your *broadband* subscription costs. As you're not paying for your broadband at the moment, there's nothing to apply the discounts against.
In this instance, credits accumulate and are eventually paid directly into your bank account (which if I'm looking at things correctly, is exactly what happened at some point over the last fortnight).
Is it still as it was that where the referral discounts exceed the broadband subscription cost the customer is sent a payment once the amount due exceeds £5?
Hello Plusnet, the good honest folk from Yorkshire.
We note that your Unlimited broadband had a special offer for the first 3 months of £11.99 and then up to £15.99.
Oddly but never noticed, we were charged £15.99 for one month and then after this £16.33 for the next 6 months.
The next 6 months also saw an unexplained increase by £0.01 to £16.34. Again, marginal difference, barely noticed until now.
TODAY we've been notified of our next direct debit payment being £21.34
A phone call to CSC has revealed that apparently you sent us an email on 9th December 2010. Actually it was the 2nd (Nice to know you're keeping accurate records).
Looking at it, it becomes immediately obvious why this information has never been noticed before: You've hidden it under 2 adverts which were apparently:
Then follow 2 adverts. Anyone in their right mind after a busy day will see this and think it is JUNK mail and either delete it or click onto the next email. Underneath this so called
Well done Plusnet, that really looks like "Good honest broadband from Yorkshire."
You're hiding important information behind adverts strategically placed to have a psychological effect on people which will make them ignore it.
Before you excuse yourselves, YES it is clearly stated - in the 2nd paragraph after 2 adverts trying to sell us a different product which instantly turns off most peoples attention.
It's dishonest and disgusting. It also has a scent of BT to it and lets face it, they're the ones pushing for profit as PN's owners.
We note that your Unlimited broadband had a special offer for the first 3 months of £11.99 and then up to £15.99.
Oddly but never noticed, we were charged £15.99 for one month and then after this £16.33 for the next 6 months.
The next 6 months also saw an unexplained increase by £0.01 to £16.34. Again, marginal difference, barely noticed until now.
TODAY we've been notified of our next direct debit payment being £21.34
A phone call to CSC has revealed that apparently you sent us an email on 9th December 2010. Actually it was the 2nd (Nice to know you're keeping accurate records).
Looking at it, it becomes immediately obvious why this information has never been noticed before: You've hidden it under 2 adverts which were apparently:
Quote Important information about your Plusnet service.
Then follow 2 adverts. Anyone in their right mind after a busy day will see this and think it is JUNK mail and either delete it or click onto the next email. Underneath this so called
is then some information stating the broadband will be going up by £5 per month.
Quote Important information about your Plusnet service.
Well done Plusnet, that really looks like "Good honest broadband from Yorkshire."
You're hiding important information behind adverts strategically placed to have a psychological effect on people which will make them ignore it.
Before you excuse yourselves, YES it is clearly stated - in the 2nd paragraph after 2 adverts trying to sell us a different product which instantly turns off most peoples attention.
It's dishonest and disgusting. It also has a scent of BT to it and lets face it, they're the ones pushing for profit as PN's owners.
Wow...Just Wow..., I disagree with okrzynska as he already knows, I see nothing wrong with this E-Mail at all, At the end of the day and In my opinion everything's there for the end user to see, Its up to whom this E-Mail concerns whether they choose to read It Properly or as In this case NOT!.
Quote from: okrzynska You're hiding important information behind adverts strategically placed to have a psychological effect on people which will make them ignore it.
Word on the street Is Plusnet got Derren Brown to put this E-Mail together
