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very slow connection - what to do? potential fault?

letripeurfou
Newbie
Posts: 1
Registered: ‎03-04-2020

very slow connection - what to do? potential fault?

Hi, my connection is very slow, and it's getting worst, even very early in the morning.

 

I've ADSL, speed guaranteed 1.5 - 5Mb, guaranteed more than 0.5.

But I have less.

I followed the steps in this pinned thread:

- Result of a BT Wholesale speed test just now: Download speed 0.1 Mbps, Upload speed 1.2 Mbps

- Router stats (2704n):

  •  Noise margin: 5.8/2.9
  • Line Attenuation(dB)- 32.0/55.5

What can I do? Impossible to join plusnet by phone... and it's too slow sometimes even to open a simple web page.

 

Thanks