stuck profile?
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stuck profile?
11-09-2014 10:55 PM
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After holding a steady sync for something like 72hrs-84hrs, followed by a power off (for a few hours) and then powering back on with the same sync as before, should the profile have now updated?
Our line was reasonably steady at >4000kb/s (3.5mb profile) for over a year, then suddenly in June or July it dropped to just over 3000kb/s which has been really frustrating. Sync is now holding steady at 3648kb/s, so should the profile now be back up to 3mb?
Re: stuck profile?
11-09-2014 11:35 PM
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It can take the BT systems up to 5 days to increase the IP Profile if the change in sync speed isn't that great.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: stuck profile?
12-09-2014 12:20 PM
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I've upped the profile for you but there has been some maintenance in your area over the last few days so its worth keeping an eye on things.
Re: stuck profile?
12-09-2014 2:51 PM
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Quote from: Dan I've upped the profile for you but there has been some maintenance in your area over the last few days so its worth keeping an eye on things.
Thanks
I have resumed my current downloading, so far no significant change - it's now peaking at just over 290kB/s, before I was seeing peaks of around 286kB/s. I'll see if it picks up later when we get to the off peak time.
I don't know what to make of the line speed since the serious performance drop in June/July. I know the telephone exchange has been, or is in the process of being upgraded to FTTC capable. There have also been several rounds of major roadworks on the roads leading up to my street and a few people have had new drives and such. At first I wondered if the loss of sync speed was a seasonal effect but now I'm worried that it's permanent due to one of the works (it used to be possible for us to watch iPlayer and YouTube off peak, but with the lower speed there are bad stutters every few seconds and out of sync sound.)
I was looking at the portal. Where is the correct place to find the BT diagnostic test? Thanks
Quote from: jelv
profile reported by the BT diagnostic test
Re: stuck profile?
12-09-2014 3:42 PM
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When the first pass completes click Further diagnostics at the bottom - it can be a bit temperamental.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: stuck profile?
12-09-2014 3:57 PM
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Re: stuck profile?
12-09-2014 4:00 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: stuck profile?
12-09-2014 9:01 PM
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no joy with the speedtester - further diagnostics always comes back with the message about encountering an error
although we're definitely still limited as per a 2.5mb profile right now, will try a router reboot in the morning and see what happens then
Re: stuck profile?
12-09-2014 9:08 PM
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Can you please post your router stats. There is little point looking for an improvement to the profile unless there has been an improvement to support the expectation. See here for more information - http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#ipProfile
Kevin
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Re: stuck profile?
13-09-2014 2:45 PM
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Will hope that I can get back up to >4000kb/s sync at some point and a 3.5 Mb profile, but for now I will see if the line holds as is.
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