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speed fault and chronic banding
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- Re: speed fault and chronic banding
speed fault and chronic banding
27-11-2014 8:50 PM
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I recently reported a download speed fault prior to an engineer visit i was told it was a line fault and that it was corrected , I spoke to Bill in the faults department who told me my line was on chronic banding which had to be manually lifted which he did and reprofiled my line at about 5mbps which would give me about 4.5/4.6mbps my line was put on a training reset which would fluctuate over 10 days which ends on monday ,my speed over the last days has never go over 2.5mbps ,is this normal and can I expect my download speed to increase by monday to what would be the set speed
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Re: speed fault and chronic banding
28-11-2014 9:23 AM
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Hi hooverman,
It sounds like part of the work Bill did to remove the cronic banding hasn't taken effect, namely the SNR reset.
I've just submitted another so you should hopefully see some improvement to this in the next few days as this should re-start the line training process.
It sounds like part of the work Bill did to remove the cronic banding hasn't taken effect, namely the SNR reset.
I've just submitted another so you should hopefully see some improvement to this in the next few days as this should re-start the line training process.
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Re: speed fault and chronic banding
28-11-2014 1:12 PM
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thanks Adam hopefully it resolve my speed issue , I have been very happy with plusnet up to now although I feel this has been a issue with BTOR network
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- Re: speed fault and chronic banding