problem with Broadband order
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problem with Broadband order
15-09-2020 1:21 PM
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I placed an order on 30 July. I am still waiting for my connection. I have tried many times to call customer services but it is seemingly impossible to get through to anyone.
I have twice received messages that my order has been cancelled, and a new one has been started. So I am now on the third order. The status page has always shown "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly."
Please can someone tell me how to get this sorted out?
Re: problem with Broadband order
18-09-2020 10:44 AM
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Hi there, thanks for getting in touch.
Apologies for the issues you've encountered with the activation of the services. Having checked over the account, I can confirm your broadband and phone are due to transfer to ourselves on 01/01/20.
Let us know if you need anything else.
Re: problem with Broadband order
18-09-2020 11:48 AM
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@abails0105 wrote:
Having checked over the account, I can confirm your broadband and phone are due to transfer to ourselves on 01/01/20.
Retrospective delivery? Now that is innovative - should it be 01/10/2020.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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