power showing red light

[#1]

My router is showing power red light and no other lights! Woke this morning to no internet. Trying turning if off for a while then back on, also tried resetting the router but no change! What can I do?

[#2]

Hi @laurenn9696

Welcome to forum.

Sorry to hear about problems with your router. I have now ordered new one for you. Please be aware that due to current circumstances there may be delay in delivery.

Please accept apologies for this inconvenience.

[#3]

My elderly mother who is also a PlusNet customer also has this red power light problem are you able to replace please.

Can I dm her account name?

[#4]

Hello @GrahamK Please Direct Message me her account username so I can get this looked into for you