internet keeps randomly cutting out. only just started today out of the blue
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- Re: internet keeps randomly cutting out. only just...
internet keeps randomly cutting out. only just started today out of the blue
18-04-2018 8:34 PM
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any reason for this? really annoying when you are gaming online. my pc is plugged directly into the modem. router is showing loss of internet connection when it happens.
Re: internet keeps randomly cutting out. only just started today out of the blue
19-04-2018 8:16 AM
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Re: internet keeps randomly cutting out. only just started today out of the blue
19-04-2018 9:25 AM - edited 19-04-2018 9:26 AM
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yeah...i don't own a land line phone because 1995 wanted their technology back. maybe if absolutely nothing has changed on my end, then the problem might be on your end, or is that too much common sense.
Re: internet keeps randomly cutting out. only just started today out of the blue
19-04-2018 9:32 AM
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Hello @hexa
Sorry to hear you are experiencing problems with your broadband. I have tested your connection and its not highlighting an external fault, however this does not mean there isn't one.
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the problem still persists from here we will go down the route of raising a fault and getting an engineer out to investigate further.
Let us know how it goes
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- Re: internet keeps randomly cutting out. only just...