internet keeps dropping after 10pm
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- internet keeps dropping after 10pm
01-04-2017 5:36 PM
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my internet keeps dropping after 10pm @night all night
this is plusnet response
*INTERNAL*
WP Product: WBC MAX24 mb/s (ADSL2+ Annex A) Uncapped Upstream
WP Profile: Generic Speed 8600 No Time Out Change
Ellacoya: Service_Offer_59
Connected for 0:39:17
67 drops in last 24 hours
82 drops in last 72 hours
Fixed! Go to the fix.
Re: internet keeps dropping after 10pm
01-04-2017 8:40 PM
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thats it started dropping out again
Re: internet keeps dropping after 10pm
03-04-2017 7:14 PM - edited 03-04-2017 7:16 PM
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Hi,
A quick look through the stats suggests that your DS SNRM is a bit variable. The line's target is 3dB, but the stats report 1.8 & 5.1dB which suggests the presence of electrical noise. More about this later if we need to.
Is this a 2704n router?
Is the phone line quiet?
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
Is the router plugged into the master socket? Are there any phone extensions - if yes please describe how the are wired and what is plugged into them.
Is there any item of electrical equipment which comes on at 10 pm?
@crt can you please provide a radius plot report?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: internet keeps dropping after 10pm
03-04-2017 8:13 PM
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thanks for reply
Is this a 2704n router= yes
Is the phone line quiet?=yes
Please perform a quiet line test - dial 17070 select option 2-quite=done and quite
Is the router plugged into the master socket?= yes and test socket
Are there any phone extensions=none dont use a landline
Is there any item of electrical equipment which comes on at 10 pm?= it is free from elec. items/equipment and it has started happening randomly b4 10pm now , but not today so far.
thanks for replying
Re: internet keeps dropping after 10pm
03-04-2017 9:24 PM
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thats it started dropping again , it keeps loosing the ip address i think.
Statistics -- xDSL
Mode: | ADSL_2plus | |||
Traffic Type: | ATM | |||
Status: | Up | |||
Link Power State: | L0 | |||
Downstream | Upstream | |||
Line Coding(Trellis): | On | On | ||
SNR Margin (1 dB): | 6.0 | 9.0 | ||
Attenuation (1 dB): | 39.5 | 23.9 | ||
Output Power (1 dBm): | 20.0 | 12.6 | ||
Attainable Rate (Kbps): | 9516 | 340 | ||
Path 0 | Path 1 | |||
Downstream | Upstream | Downstream | Upstream | |
Rate (Kbps): | 6653 | 339 | 0 | 0 |
MSGc (# of bytes in overhead channel message): | 94 | 48 | 0 | 0 |
B (# of bytes in Mux Data Frame): | 14 | 4 | 0 | 0 |
M (# of Mux Data Frames in FEC Data Frame): | 1 | 16 | 0 | 0 |
T (Mux Data Frames over sync bytes): | 9 | 3 | 0 | 0 |
R (# of check bytes in FEC Data Frame): | 6 | 14 | 0 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.0716 | 7.0280 | 0.0 | 0.0 |
L (# of bits in PMD Data Frame): | 2346 | 107 | 0 | 0 |
D (interleaver depth): | 416 | 4 | 0 | 0 |
Delay (msec): | 7 | 7 | 0.0 | 0.0 |
INP (DMT symbol): | 4.00 | 2.00 | 0.0 | 0.0 |
Super Frames: | 476929 | 430970 | 0 | 0 |
Super Frame Errors: | 20439 | 0 | 0 | 0 |
RS Words: | 241937171 | 2466637 | 0 | 0 |
RS Correctable Errors: | 3173871 | 94 | 0 | 0 |
RS Uncorrectable Errors: | 14646577 | 0 | 0 | 0 |
HEC Errors: | 126667 | 0 | 0 | 0 |
OCD Errors: | 188 | 0 | 0 | 0 |
LCD Errors: | 188 | 0 | 0 | 0 |
Total Cells: | 63568824 | 3443324 | 0 | 0 |
Data Cells: | 755098 | 220841 | 0 | 0 |
Bit Errors: | 0 | 0 | 0 | 0 |
Total ES: | 500 | 0 | ||
Total SES: | 342 | 0 | ||
Total UAS: | 417 | 102 |
Re: internet keeps dropping after 10pm
04-04-2017 10:14 AM - edited 04-04-2017 10:17 AM
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Does your phone line box have an in-built ADSL filter? If not have you tried a new filter?
Suggest you follow the broadband fault trouble shooter - see links below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: internet keeps dropping after 10pm
04-04-2017 12:15 PM
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I'm just testing the line and will post back again shortly.
Re: internet keeps dropping after 10pm
04-04-2017 12:24 PM
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Looking at the disconnections on your line is pretty grim viewing:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 23.3 | 39.0 |
SNR Margin: | 16.6 | 6.6 |
Errored Seconds: | 0 | 17 |
HEC Errors: | 0 | |
Cell Count: | 57 | 98 |
Speed: | 122 | 4539 |
Maximum Stable Rate (KBPS): | 9088 | Fault Threshold Rate (KBPS): | 7270 |
Mean Time Between Retrains (Seconds): | 493 | Mean Time Between Errors Upstream (Seconds): | 48 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 7 |
The next step would be to arrange an engineer visit. I'll respond to the fault ticket with that information shortly.
Re: internet keeps dropping after 10pm
04-04-2017 3:06 PM - edited 04-04-2017 3:08 PM
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Does your phone line box have an in-built ADSL filter?= yes
alsoo tried a filter with test socket
Re: internet keeps dropping after 10pm
04-04-2017 4:18 PM
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Sorry Chris, not to bother you, but just wanted to say well done on the bar chart with the drops out and all the help you've offered to the Original Poster. Kudos to you.
Re: internet keeps dropping after 10pm
04-04-2017 7:40 PM - edited 04-04-2017 7:41 PM
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the latest info and still dropping out thats a week tomorrow my net been down
thanx chris 4 ur help
Statistics -- xDSL
Mode: | ADSL_2plus | |||
Traffic Type: | ATM | |||
Status: | Up | |||
Link Power State: | L0 | |||
Downstream | Upstream | |||
Line Coding(Trellis): | On | On | ||
SNR Margin (1 dB): | 10.3 | 20.8 | ||
Attenuation (1 dB): | 40.0 | 23.8 | ||
Output Power (1 dBm): | 0.0 | 12.6 | ||
Attainable Rate (Kbps): | 10892 | 716 | ||
Path 0 | Path 1 | |||
Downstream | Upstream | Downstream | Upstream | |
Rate (Kbps): | 4540 | 300 | 0 | 0 |
MSGc (# of bytes in overhead channel message): | 97 | 67 | 0 | 0 |
B (# of bytes in Mux Data Frame): | 8 | 4 | 0 | 0 |
M (# of Mux Data Frames in FEC Data Frame): | 1 | 16 | 0 | 0 |
T (Mux Data Frames over sync bytes): | 10 | 2 | 0 | 0 |
R (# of check bytes in FEC Data Frame): | 8 | 14 | 0 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.0627 | 7.6734 | 0.0 | 0.0 |
L (# of bits in PMD Data Frame): | 2168 | 98 | 0 | 0 |
D (interleaver depth): | 480 | 4 | 0 | 0 |
Delay (msec): | 8 | 8 | 0.0 | 0.0 |
INP (DMT symbol): | 7.00 | 2.00 | 0.0 | 0.0 |
Super Frames: | 181054 | 165480 | 0 | 0 |
Super Frame Errors: | 3532 | 1744 | 0 | 0 |
RS Words: | 53981733 | 441291 | 0 | 0 |
RS Correctable Errors: | 10162 | 3888 | 0 | 0 |
RS Uncorrectable Errors: | 245 | 0 | 0 | 0 |
HEC Errors: | 4750 | 5197 | 0 | 0 |
OCD Errors: | 0 | 0 | 0 | 0 |
LCD Errors: | 0 | 0 | 0 | 0 |
Total Cells: | 9065155 | 596356 | 0 | 0 |
Data Cells: | 4625501 | 176716 | 0 | 0 |
Bit Errors: | 0 | 4384 | 0 | 0 |
Total ES: | 223 | 319 | ||
Total SES: | 120 | 28 | ||
Total UAS: | 667 | 579 |
Re: internet keeps dropping after 10pm
on 04-04-2017 9:34 PM - last edited on 05-04-2017 3:40 AM by Mav
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drops inermedietly and if i download.
first time i went here and was getting 12mb dwnld.
http://192.168.1.254/expert_user.html
went here every night it drops
http://www.speedtest.btwholesale.com/
at first it was 12mbit then went to 6 then 1.8 and now (tonight) all i get is 3.94
says
D =3.94
UP =0.35
PING=57.88
went back to here
http://192.168.1.254/expert_user.html
Statistics -- xDSL
Mode: | ADSL_2plus | |||
Traffic Type: | ATM | |||
Status: | Up | |||
Link Power State: | L0 | |||
Downstream | Upstream | |||
Line Coding(Trellis): | On | On | ||
SNR Margin (1 dB): | 8.4 | 13.9 | ||
Attenuation (1 dB): | 39.5 | 23.8 | ||
Output Power (1 dBm): | 0.0 | 12.6 | ||
Attainable Rate (Kbps): | 11552 | 516 | ||
Path 0 | Path 1 | |||
Downstream | Upstream | Downstream | Upstream | |
Rate (Kbps): | 4539 | 416 | 0 | 0 |
MSGc (# of bytes in overhead channel message): | 97 | 64 | 0 | 0 |
B (# of bytes in Mux Data Frame): | 8 | 6 | 0 | 0 |
M (# of Mux Data Frames in FEC Data Frame): | 1 | 16 | 0 | 0 |
T (Mux Data Frames over sync bytes): | 10 | 2 | 0 | 0 |
R (# of check bytes in FEC Data Frame): | 10 | 16 | 0 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.0627 | 8.0000 | 0.0 | 0.0 |
L (# of bits in PMD Data Frame): | 2423 | 128 | 0 | 0 |
D (interleaver depth): | 480 | 4 | 0 | 0 |
Delay (msec): | 8 | 8 | 0.0 | 0.0 |
INP (DMT symbol): | 7.50 | 2.00 | 0.0 | 0.0 |
Super Frames: | 80232 | 73360 | 0 | 0 |
Super Frame Errors: | 994 | 211 | 0 | 0 |
RS Words: | 24686034 | 193503 | 0 | 0 |
RS Correctable Errors: | 8342 | 0 | 0 | 0 |
RS Uncorrectable Errors: | 3 | 0 | 0 | 0 |
HEC Errors: | 353 | 841 | 0 | 0 |
OCD Errors: | 0 | 0 | 0 | 0 |
LCD Errors: | 0 | 0 | 0 | 0 |
Total Cells: | 4145730 | 374833 | 0 | 0 |
Data Cells: | 281465 | 39064 | 0 | 0 |
Bit Errors: | 0 | 0 | 0 | 0 |
Total ES: | 25 | 42 | ||
Total SES: | 20 | 9 | ||
Total UAS: | 123 | 103 |
Moderator's note by Mike (Mav): Post released from Spam Filter
Re: internet keeps dropping after 10pm
04-04-2017 10:05 PM - edited 04-04-2017 10:12 PM
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Re: internet keeps dropping after 10pm
04-04-2017 11:45 PM
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ran flualice since last post but running to slow
Re: internet keeps dropping after 10pm
05-04-2017 6:17 PM
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been dropping all day , just done speedtest now only getting
dwnld=1.99
upld=0.03
ping=258.00
this is shocking, thats a week now
all im told is i may be billed 4 engineer, i think plusnet should get their act together
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