could someone reset my profile please
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could someone reset my profile please
30-01-2012 9:01 PM
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after the main phone line on my road being cut and not repaired for 3 weeks im up and running but my speeds are bad my bt profile is set at 1250 instead of the normal 2000 trying to see is the problem is in the new line connections or the dlm is messed up could you please reset my profile so i can see if it sticks ,
also on here
http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
it says
Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 2Mbps; typically the downstream speed would range between 1Mbps and 3.5Mbps.
does this mean adsl2+ is now up on my line ?sam knows did say it was due on 31st jan this year ,if yes could them enableing it of caused the problems with my broadband?
Re: could someone reset my profile please
30-01-2012 9:03 PM
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Thank you.
Re: could someone reset my profile please
30-01-2012 9:13 PM
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ADSL Link Downstream Upstream
Connection Speed 2368 kbps 448 kbps
Line Attenuation 60 db 15.5 db
Noise Margin 6 db 15 db
i have had disconnects ,but im not sure if when they reconnected my(and my neighbors) phone line they did a bad job,
they forgot to re connect two of the houses so its a possibility
Re: could someone reset my profile please
31-01-2012 12:18 AM
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Moves to the 21CN (ADSL2/2+) network don't happen automatically, an engineer has to physically move cables in the exchange, and Plusnet would give you advance notice of this. In your case ADSL2/2+ is unlikely to be of benefit anyway due to your distance from the exchange so Plusnet would most likely put you on ADSL1 which is equivalent to the 20CN service you have now.
David
Re: could someone reset my profile please
31-01-2012 12:28 AM
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thanks for your reply
i worded my post incorrectly ,i was asking if adsl2 was available on my line(at my exchange) not had it already been enabled ,
as to my adsl profile ,on this line it seems i always have to get plusnet to nudge it for me the auto reset rarely works for some reason
Re: could someone reset my profile please
31-01-2012 12:34 AM
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Re: could someone reset my profile please
31-01-2012 12:37 AM
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read my 1st post mate i have already done that
Re: could someone reset my profile please
31-01-2012 12:46 AM
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Re: could someone reset my profile please
31-01-2012 12:50 AM
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My guess is that it will be available for you. In fact if you can sustain a sync speed above 2381kbps you would get a small benefit from being on 21CN (even on ADSL1) since your IP Profile would be 2100kbps which Plusnet round down to the nearest multiple of 100 when setting Current line speed (their equivalent of the profile). An extra 100kbps is not a lot for those with much higher speeds but in your case it would be 5%.
BT possibly move equipment around when they are enabling the exchange for 21CN, but that is likely to take place well ahead of enabling date. So no reason why that should affect your connection.
David
Re: could someone reset my profile please
31-01-2012 9:15 AM
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Quote from: Jaggies Different checker However, if it says you can get ADSL2+ then in order to check if you have been switched over, can you post your router stats, and the result of a BT Speed test?
the last line of my 1st post says
sam knows did say it was due on 31st jan this year
thank you for your answer ,i kwno i havent been switched yet
Re: could someone reset my profile please
31-01-2012 9:18 AM
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Re: could someone reset my profile please
31-01-2012 1:12 PM
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just to add to earlier ,i have found out what the problem im having is
the contractors who replaced the phone line(main line on road)where supposed to have used new .6 mm cooper but have in fact used .5 mm aluminium the its 2nd hand and also faulty
i know this because i spoke to the open reach engineer who was checking the contractors work
he did say the line will get replaced but im not holding my breath
could you please look in to this for me personally as maybe having them pushed will get somewhere
Re: could someone reset my profile please
31-01-2012 1:18 PM
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I don't mind giving that a try for you. I may not be able to do anything straight away as there does still seem to be a fault open on the PSTN side and as we're not the provider for that we'll need to wait for that to be closed before I can raise a broadband fault for you. I'll keep you posted as to how I get on anyway.
Adam.
Re: could someone reset my profile please
31-01-2012 1:20 PM
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thanks again nik
jim:quote
Re: could someone reset my profile please
01-02-2012 2:58 PM
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i think the fault on the phone line is now closed
cheers nik
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