continued slow speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: continued slow speed
continued slow speed
10-08-2010 7:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
0.7 now 0.35.
My line is under test, I'll post results here so that I do not interfere with the ticket and add extra time to the process.
Tuesday Morning 0.35
kel
Re: continued slow speed
10-08-2010 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Graham
Re: continued slow speed
10-08-2010 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: continued slow speed
10-08-2010 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Ben As posted in your other thread forcing ADSL2 synchronisation may help here.
I thought the router I used could not force synch? or am I wrong.
Re: continued slow speed
10-08-2010 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: grahamt When exactly did you change? It could just be the ups and downs of the training period, but we'd need to see your router stats to be able to estimate what you should be getting. Could you post the output of the screen that shows sync speeds, attenuation and noise margin?
Graham
changed on the 6th. my speed as of now is a wopping 0.25.
router stats
Where can I get this info from? excuse my ignorance but all I want to do is turn the laptop on and get connected! I've pulled this of the belkin router set up page 192.168.2.1
kel
Re: continued slow speed
11-08-2010 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: continued slow speed
11-08-2010 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your IP profile is set by BT (and once it drops it can take a while before it goes up again), then Plusnet matches it in their own settings. The matching isn't instantaneous and sometimes needs to be manually nudged by PN staff. So you need to see what both your profile settings are - your speed will be limited by whichever setting is lower. To see the BT IP profile, run a BT speedtest at http://speedtester.bt.com/. To see the Plusnet IP profile go to the Member Centre, log in and then navigate to Connection Settings.. High-Speed Broadband. The Plusnet IP profile is called 'Current line speed'.
Post the results here, and if the PN IP profile is lower than BT's you can ask one of the staff members to nudge it up.
As you are on such a long line it may be difficult to keep your line stable, so you might get speed drops from time to time.
Graham
Re: continued slow speed
11-08-2010 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote could you advise what model router you have and we can have a quick google for you.
It seems like a 8633 was mentioned in the other thread
Quote my router is a a belkin f5d8633-4
Had a quick look at the manual and I can't see a way of forcing sync mode on that router. Some older Belkin models had 'hidden' pages where you could do some 'tweaking' and/or a cli interface but they seem to have removed them from the recent models.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: continued slow speed
11-08-2010 6:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: grahamt You got the right router stats. Ouch! - an attenuation of 72 means you're on a very long line. You noise margin is 4 - a bit lower than standard so your problem (at the moment at least) isn't BT's dynamic line management setting the noise margin at a high level (which would slow down your sync speed). Your sync speed is 0.96Mbs, so if you're only getting 0.25Mbs throughput it could be because your IP profile has been lowered after a previous problem with the line.
Your IP profile is set by BT (and once it drops it can take a while before it goes up again), then Plusnet matches it in their own settings. The matching isn't instantaneous and sometimes needs to be manually nudged by PN staff. So you need to see what both your profile settings are - your speed will be limited by whichever setting is lower. To see the BT IP profile, run a BT speedtest at http://speedtester.bt.com/. To see the Plusnet IP profile go to the Member Centre, log in and then navigate to Connection Settings.. High-Speed Broadband. The Plusnet IP profile is called 'Current line speed'.
Post the results here, and if the PN IP profile is lower than BT's you can ask one of the staff members to nudge it up.
As you are on such a long line it may be difficult to keep your line stable, so you might get speed drops from time to time.
Graham
info attached
I've been told that there is a fault on the line by plusnet, BT are looking into it.
What bugs me is that I have never had problems with plusnet until I've upgraded and started with plusnet phone.
kel
Re: continued slow speed
12-08-2010 5:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: krs181067 After upgrading to extra from value my speed as dropped instead of potentially increasing.
0.7 now 0.35.
My line is under test, I'll post results here so that I do not interfere with the ticket and add extra time to the process.
Tuesday Morning 0.35
kel
still slow at 0.35
any feedback from BT? please let me know.
kel
Re: continued slow speed
13-08-2010 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page