To anybody that is considering joining Plusnet, don't! After having had a broadband issue open for over 2 months a BT engineer was sent out on their behalf to check the line on site. The engineer ran some tests, found a fault outside in the neighbour's garden which he fixed. He then re-wired our internal cabling and re-located the main socket, something we hadn't asked for but after it had been done figured was a good thing. That was a mistake...
The next day the internal wiring is down and the only way to connect the phone and the router is to use the test socket (the one under the face plate of the main socket). Ok, no problems we thought, they'd just have to come back and fix what they broke while rewiring. Now after 2 weeks of calls and updates on the ticket the answer is: "Sorry, neither we nor BT accept responsibility for the internal wiring and you'll have to pay £150 for a BT engineer to sort things out" !!! Assuming that they were joking but no, that's the stand they take after having destroyed a perfectly working internal wiring!
That plus the fact that the broad band issue still remains unsolved after over 2 months and has been blamed on everything from routers, hardware, phone lines but in fact is likely to be Plusnet's own traffic management system are reasons enough to avoid this company completely.
/Harold
