Terrible pageload speed but OK speedtests 05/02/10

[#1]

Quote from: jelv

Has it been bad just since pcl-ag04 dropped? I'd expect that will have thoroughly messed things up!

Yes it has!  
We've dropped almost two pipes worth of customers because of this. In a stroke of extremely bad luck this happened shortly beforehand.
What does that mean?
It means that anybody trying to establish a new connection (including those that got kicked at about 12:15pm) are not getting assigned a traffic management profile. This is resulting in time outs and very slow speeds. I'm going to update Service Status shortly.

[#2]

I have been seeing the same problem but switched to pcl-ag04 gateway and all is fine now.
i would just leave it a while and things should be back to normal.
.

[#3]

Quote from: chrisyoung

I have been seeing the same problem but switched to pcl-ag04 gateway and all is fine now..

I'm on pcl-ag04 and all is *not* fine from where I'm sat.

[#4]

I dropped my connection at 12.30 having been on the 'Unknown' gateway.      I couldn't reconnect at all and was told of the problem when I rang customer services.  Tried rebooting several times with no luck then eventually connected at 2pm to the 'Unknown' gateway and now speeds are back to normal.

[#5]

I'll throw my hat in here. My wife just called from home and said that since about midday she's having real problems getting any websites to load despite speedtests coming back fine. Sounds like the same issue.
I called her back at about 15:00 and she was still experiencing the same problem.
Let's hope this one is fixed soon...
Edit: It seems that the connection did not drop at any point but performance suddenly drops while browsing. Will I need to reboot the router to get things back to normal?

[#6]

Quote from: Bob

It means that anybody trying to establish a new connection (including those that got kicked at about 12:15pm) are not getting assigned a traffic management profile. This is resulting in time outs and very slow speeds. I'm going to update Service Status shortly.

The service status says "This may result in lower than normal speeds on non-interactive traffic such as P2P and binary usenet" - it doesn't mention the slow loading of web pages - is this the same problem or something different.

[#7]

Well said Paul. I'd ike an answer to this too please.
My connection is not prone to this sort of behaviour and nothing has changed on my router stats. I've not had any connection drops. My speed tests are coming back fine (although the upload part seemed to stall... perhaps significant?)
It's simply that websites will not respond.
Weird.

[#8]

It's the same issue and we're updating service status shortly.

[#9]

Browsing is worse today than I have EVER known it to be. Pages are taking over 2 minutes to load and frequently time out.
Come on PlusNet.... put a Shilling in the meter.

[#10]

It seems to have been like this since the earlier problems this morning when I lost connection for some time (the unknown gateway issue).
I am actually finding the portal pages load much slower than other pages. Also, even when the pages appear to have loaded the black rings on the Tab (Firefox 3.5.7) still keep going round.

[#11]

Hi Folks!
It all seems completely bananas here... Terrible load times, it took me 10 minutes to switch from  1 to 2 to type this. Mybroadbandspeedtest only brought up the Begin panel and then sulked totally. I also found that trying to look at Ubuntu Forums, the site did not recognise me as a Registered User and would not let me enter my normal login details. Webmail toooo sluggish as well. I was wondering if I had caught a nasty but am on Ubuntu & Firefox and therefore less likely.
Hope some resolution around very soon...got a lot to do!!  I hear you say so have we !!! Best of luck.

colintivy.

[#12]

Come on Plusnet, this is getting ridiculous now!
Lost nearly a days work as I rely on on the internet for work, and I now have very annoyed clients!!!!

[#13]

Yup.... I've lost an afternoon, too! Came home at lunchtime, to work from home (away from the phone & other distractions as I have to get something done), and so far I have been unable to do anything!
That's my evening/weekend screwed (depending on how long it takes to get fixed).
This is really not acceptable.... I've had more downtime and faults in the 6 months or so that I've been with Plus, than in 4 years with Orange & Sky... and I had NONE with them.
Depending on how long this issue takes to get sorted, depends on how quick I phone for my MAC.... I'm not a happy bunny!

[#14]

Things seem to be getting back to normal here.
Finally got to the Service Status page and haven't rebooted router as per suggestion.

[#15]

Quote from: edgeways

Same here, un-usable page load speeds etc. e-mail working ok and BT speedtest showing normal. .Line stats all normal. Can't even raise a ticket because of time outs !!! Everything was working fine this morning Anyone from Plusnet know what is going on? Mike (edgewaya)

I'm another one with the same problem. £21.99 monthly I'm paying. Come on Plusnet!!!!! Please!!!!!!!!!!!!!!!!