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Still no Broadband following Edinburgh outage

ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Still no Broadband following Edinburgh outage

Quote from: Dawnrider
Previous results:
09 Feb 2010 @ 12:02
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,408
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
My Broadband Speed Checker
Date Download Speed Upload Speed
09 Feb 10 12:05 1174 kbps (147kB/s) 353 kbps (44.1kB/s)

If your sync rate was 1408 kbps, your IP Profile should have been 1000 kbps which means you did pretty (i.e. impossibly) well to achieve a download speed of 1174 kbps.  See sync speed vs. throughput speed here http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml .
Has your SN Margin remained the same or gone up?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Still no Broadband following Edinburgh outage

HI Dawnrider,
Your ticket has now been updated.
Jojo Smiley
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

@ReedRichards
My impossible stats before the outage: (I stopped recording when I had a proven good (ish) connection)
18 Feb 2010 @ 15:51
DSL Connection
Link Information
Uptime: 3 days, 6:20:42
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 3.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 0 / 593,099
CRC Errors (Up/Down): 0 / 3,403
HEC Errors (Up/Down): 0 / 2,771
Download speed achieved during the test was - 875 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
18 Feb 10 15:54 922 kbps (115kB/s) 373 kbps (46.6kB/s)
Speedtest.net Ping 89ms Download 0.92Mbps Upload 0.19Mbps
Thinkbroadband 5MB File Download 37 secs @ 142KBps / 1.133Mbps
Ping bbc.co.uk avg 64ms
After re-sync:
My Broadband Speed Checker
Date Download Speed Upload Speed
18 Feb 10 16:33 1192 kbps (149kB/s) 369 kbps (46.1kB/s)
Speedtest.net Ping 88ms Download 1.17Mbps Upload 0.37Mbps
Thinkbroadband 5MB File Download 30.1 secs @ 174KBps / 1.395Mbps
Ping bbc.co.uk avg 67ms
-----------------------------------------------------------
18 Feb 2010 @ 17:02
DSL Connection
Link Information
Uptime: 0 days, 0:31:41
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1,271
CRC Errors (Up/Down): 0 / 13
HEC Errors (Up/Down): 0 / 8
Download speed achieved during the test was - 1029 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
18 Feb 10 17:06 1143 kbps (143kB/s) 372 kbps (46.5kB/s)
Speedtest.net Ping 89ms Download 1.17Mbps Upload 0.35Mbps
Thinkbroadband 5MB File Download 30 secs @ 175KBps / 1.400Mbps
Ping bbc.co.uk -n 20 avg 63ms
-----------------------------------------------------------
18 Feb 2010 @ 21:24
DSL Connection
Link Information
Uptime: 0 days, 4:52:07
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 6.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 8 / 0
FEC Errors (Up/Down): 0 / 71,132
CRC Errors (Up/Down): 0 / 676
HEC Errors (Up/Down): 0 / 577
Download speed achieved during the test was - 650 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
18 Feb 10 21:26 1058 kbps (132kB/s) 302 kbps (37.8kB/s)
Speedtest.net Ping 88ms Download 1.10Mbps Upload 0.34Mbps
Thinkbroadband 5MB File Download 34.2 secs @ 153KBps / 1.228Mbps
Ping bbc.co.uk -n 20 avg 65ms
-----------------------------------------------------------
19 Feb 2010 @ 07:21
DSL Connection
Link Information
Uptime: 0 days, 14:48:45
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): 0 / 339,348
CRC Errors (Up/Down): 0 / 1,023
HEC Errors (Up/Down): 0 / 868
Download speed achieved during the test was - 1073 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
19 Feb 10 07:22 1112 kbps (139kB/s) 327 kbps (40.9kB/s)
Speedtest.net Ping 88ms Download 1.03Mbps Upload 0.37Mbps
Thinkbroadband 5MB File Download 29.4 secs @ 178KBps / 1.427Mbps
Ping bbc.co.uk -n 20 avg 63ms
-----------------------------------------------------------
20 Feb 2010 @ 08:14
DSL Connection
Link Information
Uptime: 1 day, 15:43:49
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 16 / 0
FEC Errors (Up/Down): 0 / 719,010
CRC Errors (Up/Down): 0 / 2,155
HEC Errors (Up/Down): 0 / 1,810
Download speed achieved during the test was - 1096 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
20 Feb 10 08:17 1161 kbps (145kB/s) 359 kbps (44.9kB/s)
Speedtest.net Ping 88ms Download 1.14Mbps Upload 0.29Mbps
Thinkbroadband 5MB File Download 29.4 secs @ 178KBps / 1.428Mbps
Ping bbc.co.uk -n 20 avg 63ms
-----------------------------------------------------------
21 Feb 2010 @ 09:16
DSL Connection
Link Information
Uptime: 2 days, 16:44:59
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 25 / 0
FEC Errors (Up/Down): 0 / 949,762
CRC Errors (Up/Down): 0 / 3,875
HEC Errors (Up/Down): 0 / 3,267
Download speed achieved during the test was - 1091 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
21 Feb 10 09:23 1186 kbps (148kB/s) 309 kbps (38.6kB/s)
Speedtest.net Ping 89ms Download 1.10Mbps Upload 0.36Mbps
Thinkbroadband 5MB File Download 29.4 secs @ 178KBps / 1.428Mbps
Ping bbc.co.uk -n 20 avg 63ms
-----------------------------------------------------------
22 Feb 2010 @ 06:52
DSL Connection
Link Information
Uptime: 3 days, 14:21:23
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 70 / 0
FEC Errors (Up/Down): 3 / 1,247,794
CRC Errors (Up/Down): 3 / 7,360
HEC Errors (Up/Down): 3 / 6,049
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
22 Feb 10 06:58 1185 kbps (148kB/s) 369 kbps (46.1kB/s)
Speedtest.net Ping 88ms Download 1.17Mbps Upload 0.32Mbps
Thinkbroadband 5MB File Download 29.2 secs @ 179KBps / 1.435Mbps
Ping bbc.co.uk -n 20 avg 65ms
-----------------------------------------------------------
23 Feb 2010 @ 17:12
DSL Connection
Link Information
Uptime: 5 days, 0:37:27
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 73 / 0
FEC Errors (Up/Down): 3 / 1,778,992
CRC Errors (Up/Down): 3 / 8,842
HEC Errors (Up/Down): 4 / 7,250
Download speed achieved during the test was - 1051 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
23 Feb 10 17:14 1147 kbps (143kB/s) 368 kbps (46kB/s)
Speedtest.net Ping 88ms Download 1.11Mbps Upload 0.27Mbps
Thinkbroadband 5MB File Download 30.4 secs @ 173KBps / 1.381Mbps
Ping bbc.co.uk -n 20 avg 66ms
-----------------------------------------------------------
24 Feb 2010 @ 17:29 (Heavy Snowfall)
DSL Connection
Link Information
Uptime: 6 days, 0:58:22
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 218 / 0
FEC Errors (Up/Down): 12 / 2,399,736
CRC Errors (Up/Down): 12 / 17,661
HEC Errors (Up/Down): 12 / 15,031
Download speed achieved during the test was - 776 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
24 Feb 10 18:10 627 kbps (78.4kB/s) 231 kbps (28.9kB/s)
Speedtest.net Ping 73ms Download 0.59Mbps Upload 0.23Mbps
Thinkbroadband 5MB File Download 31.7 secs @ 166KBps / 1.324Mbps
Ping bbc.co.uk -n 20 avg 69ms
-----------------------------------------------------------
25 Feb 2010 @ 17:05 (Heavy Sleet / Rain)
DSL Connection
Link Information
Uptime: 7 days, 0:35:52
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 219 / 0
FEC Errors (Up/Down): 12 / 2,594,017
CRC Errors (Up/Down): 12 / 19,512
HEC Errors (Up/Down): 12 / 16,598
Download speed achieved during the test was - 1100 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
25 Feb 10 17:07 1164 kbps (146kB/s) 350 kbps (43.8kB/s)
Speedtest.net Ping 89ms Download 0.91Mbps Upload 0.20
Mbps
Thinkbroadband 5MB File Download 29.2 secs @ 180KBps / 1.438Mbps
Ping bbc.co.uk -n 20 avg 63ms
-----------------------------------------------------------
27 Feb 2010 @ 12:34
DSL Connection
Link Information
Uptime: 0 days, 9:05:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 2 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 421 / 0
FEC Errors (Up/Down): 0 / 27,173
CRC Errors (Up/Down): 0 / 523
HEC Errors (Up/Down): 0 / 429
Download speed achieved during the test was - 908 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
27 Feb 10 12:33 989 kbps (124kB/s) 286 kbps (35.8kB/s)
Speedtest.net Ping 73ms Download 0.98Mbps Upload 0.32
Mbps
Thinkbroadband 5MB File Download 35secs @ 150KBps / 1.198Mbps
Ping bbc.co.uk -n 20 avg 54ms
-----------------------------------------------------------
27 Feb 2010 @ 13:44 (Belkin G Router)
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate (Kbps) 1472Kb 448Kb
Noise Margin 6 16
Output power (dBm) 123 169
Attenuation (dB) 64 31
Download speed achieved during the test was - 928 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1472 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
27 Feb 10 13:48 982 kbps (123kB/s) 378 kbps (47.3kB/s)
Speedtest.net Ping 57ms Download 0.98Mbps Upload 0.34
Mbps
Thinkbroadband 5MB File Download 34.8secs @ 151KBps / 1.204Mbps
Ping bbc.co.uk -n 20 avg 41ms
-----------------------------------------------------------
XP Pro SP3 Java 6 Update 17 (build 1.6.0_17-b04)
W7 Java 6 Update 18 (build 1.6.0_18-bo7) IE cannot display webpage
01 Mar 2010 @ 19:33 (Belkin G Router)
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate (Kbps) 1344Kb 448Kb
Noise Margin 7 20
Output power (dBm) 169 0
Attenuation (dB) 64 31
Download speed achieved during the test was - 919 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1472 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000Kbps
PN IP Profile 1250Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
01 Mar 10 19:39 989 kbps (124kB/s) 201 kbps (25.1kB/s)
Speedtest.net Ping 57ms Download 0.96Mbps Upload 0.33Mbps
Thinkbroadband 5MB File Download 35.1secs @ 149KBps / 1.194Mbps
Ping bbc.co.uk -n 20 avg 60ms

While not brilliant, for my line length I found this acceptable.  650 - 750Kbps (which I am now getting) is not!  Cry
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Still no Broadband following Edinburgh outage

In your preceding post, all the test results you quote until the last one show your sync rate was 1440 kbps (greater in one instance) and your IP Profile was 1250 kbps, as it should be.  In the last result on 1st March your sync rate had dropped to 1344 kbps causing your IP profile to drop to 1000 kbps.  Your SN Margin in February was around 6 dB, which is as good as it gets.
What figures do you get now?  Is your noise margin still around 6 dB or has it gone up?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Still no Broadband following Edinburgh outage

Hi Dawnrider,
It's probably the 9dB SNR making the difference at the moment. I could try resetting it to 6dB. This, however, would start the training period and I can't guarantee the SNR won't go up again. I can't think of anything else I could do for you at this point.
Jojo Smiley
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

Thanks JoJo, if you could reset to 6dB, it would be appreciated.  We'll just have to see if it will hold at that>
@ReedRichards, you are quite right.  Noise margin last night was 8dB when I looked. 
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Still no Broadband following Edinburgh outage

HI Dawnrider,
Ok, I'll give it a go, it can take a while so I'll keep an eye on it and let you know.
Jojo Smiley
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Still no Broadband following Edinburgh outage

My noise margin went up from 6 dB to 15 dB after I had a line fault due to a bad (wet and corroded) connection.  It took approximately 400 hours for each 3dB decrease in the noise margin but it eventually got back to 6 dB.  So I think you were right to opt for retraining because you have to be very patient if you wait for the DLM to do its thing!
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

Me and the DLM are old buddies! (NOT!)  Crazy
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Still no Broadband following Edinburgh outage

Hi Dawnrider,
Can you reboot now see if you get a better sync rate.
Jojo Smiley
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

Bit difficult JpJo as I have been at work since Oh very early hours! Smiley Unfortunately, like you, I have to! 
Will reboot when I get home tonight, although I know it's not the ideal time of day! 
BTW checked a a neighboor in the next street (same cabinet) on Sky gets 2.1Mbps download speed! Cry
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Still no Broadband following Edinburgh outage

Ok, well check the line stats before you reboot as it might already have done it from the exchange end.
Jojo Smiley
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

@JoJo
Rebooted when I got home after first capturing stats:
22 Nov 2010 @ 18:16 (Belkin G Router)
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate (Kbps) 1120Kb 448Kb
Noise Margin 7 18
Output power (dBm) 123 164
Attenuation (dB) 65 31
BT Speed Tester
Download speed achieved during the test was - 627Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
22 Nov 10 18:18 650 kbps (81.3kB/s) 339 kbps (42.4kB/s)
PN IP Profile 750Kbps
-----------------------------------------------------------
22 Nov 2010 @ 20:03 (Belkin G Router) After Re-Boot
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate (Kbps) 1088Kb 448Kb
Noise Margin 6 19
Output power (dBm) 123 157
Attenuation (dB) 65 31
BT Speed Tester
Download speed achieved during the test was - 631 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
22 Nov 10 20:04 732 kbps (91.5kB/s) 344 kbps (43kB/s)
PN IP Profile 750Kbps
-----------------------------------------------------------
Will reboot in the morning and see if it makes any difference.  At least the noise margin is now 6dB.   Undecided
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: Still no Broadband following Edinburgh outage

@JoJo, latest stats:
23 Nov 2010 @ 06:35 (Belkin G Router) After Further Re-Boot
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate (Kbps) 1248Kb 448Kb
Noise Margin 7 19
Output power (dBm) 123 164
Attenuation (dB) 65 31
BT Speed Tester
Download speed achieved during the test was - 603 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
23 Nov 10 06:39 688 kbps (86kB/s)  372 kbps (46.5kB/s)
PN IP Profile 750Kbps
Undecided
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Still no Broadband following Edinburgh outage

For whatever reason, your attenuation seems to have gone up slightly; it was 63-64 dB in February and now it's 65 dB.  Perhaps as a result, you are not achieving the sync rate you used to, hence your download speed is not what it was.