Still Waiting on interleaving to be turned off..
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Still Waiting on interleaving to be turned off..
07-09-2014 3:03 PM
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Can somebody just put a ticket in and get my interleaving removed.
I phoned plusnet up the other day aswell because i got a new pc and it has windows 8 and i asked for help on why i was losing the internet every so often through DNS... yet 2 of the plusnet staff who i called knew how to sort the problem.,. when within 20 minutes of me pluterring about in the routers config i had it working. seriously annoying.. I ALSO asked on the phone if a ticket had been put in for my interleaving to be removed and they said there had been to tickets put in and none have been escalated. extremely P'd off about this service. As soon as fibre comes. im off to bt.
Re: Still Waiting on interleaving to be turned off..
07-09-2014 3:32 PM
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I would have exactly the same problem as you if I wanted mine off. I posted this on another thread -
Quote As I understand it, there is an issue with changes made by BT to the interface used by Plusnet to make these changes on 20CN. They now have to use the 21CN ECOplus platform and changes like this aren't happening. It was rumoured that an SNR Reset followed by the Turn Interleaving Off order might work, other than that they have to raise what I understand is called a Bridge Case with BTw.
My suspicion is that the agent dealing with this does not appreciate that this continued fail needs to be escalated and should already have been so.
You aren't the only one affected by this unfortunately.
You didn't come back on your other thread in response to Dan's post here otherwise I'm sure Dan would have progressed it last week.
I'd fully expect Dan or Luke to pick this up on Monday. I think they have found a way of achieving this quite quickly whilst they then chase it through BT's stupid escalation system to get it done permanently.
Re: Still Waiting on interleaving to be turned off..
08-09-2014 3:41 PM
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We've tried all the normal ways to get interleaving off and up till now nothing has been working.
I've tried a slightly different route and I'm hopeful we will have interleaving off by tomorrow.
I'll let you know.
Re: Still Waiting on interleaving to be turned off..
09-09-2014 9:29 AM
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Fingers crossed!
Re: Still Waiting on interleaving to be turned off..
10-09-2014 6:23 PM
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Re: Still Waiting on interleaving to be turned off..
10-09-2014 7:47 PM
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Re: Still Waiting on interleaving to be turned off..
10-09-2014 8:21 PM
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I'm just damned glad I'm not having any trouble with my line at the moment
Re: Still Waiting on interleaving to be turned off..
11-09-2014 10:13 PM
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Re: Still Waiting on interleaving to be turned off..
12-09-2014 1:20 PM
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Interleaving is actually OFF on the line but the profile is stuck. I've raised this with the relevant team in BTW who will arrange the profile update.
I should have more information later today.
Re: Still Waiting on interleaving to be turned off..
12-09-2014 3:57 PM
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Re: Still Waiting on interleaving to be turned off..
12-09-2014 4:00 PM
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Re: Still Waiting on interleaving to be turned off..
12-09-2014 4:31 PM
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Its my mission to get this all sorted for you so I'll be chasing it up early next week to see if we can push it along the way.
Dan
Re: Still Waiting on interleaving to be turned off..
13-09-2014 1:24 PM
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Re: Still Waiting on interleaving to be turned off..
15-09-2014 10:28 AM
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