Speed fallen below 1mbps!
Hi neil3045
Do you switch your router off regularly? Have a look at the visual and see if you recognise any of the disconnections to be ones you instigated. Also. I've just ran a line test and your Ip profile is now up to 3000k
Jojo
Do you switch your router off regularly? Have a look at the visual and see if you recognise any of the disconnections to be ones you instigated. Also. I've just ran a line test and your Ip profile is now up to 3000k
Jojo
My latest speed test had me back down below 1mbps 
You can see where I have been switching my router off. Usually it is on between 7am and 11am but where the long breaks are is where I have switched it back off before going to work. There is a load of disconnections there through the week where I have been at work. I live on an old RAF housing estate and the wiring around here probably is worse for wear. When I first joined plusnet while living at my nans house we had to have BT out to replace a cable from the house to the telephone poll. I suspect we have the same issue here...?
You can see where I have been switching my router off. Usually it is on between 7am and 11am but where the long breaks are is where I have switched it back off before going to work. There is a load of disconnections there through the week where I have been at work. I live on an old RAF housing estate and the wiring around here probably is worse for wear. When I first joined plusnet while living at my nans house we had to have BT out to replace a cable from the house to the telephone poll. I suspect we have the same issue here...?
Hi neil3045,
According to the latest update our supplies think your fault is resolved. Are you still in the test socket, as your sync rate is still only around the 1200 mark.
Jojo
According to the latest update our supplies think your fault is resolved. Are you still in the test socket, as your sync rate is still only around the 1200 mark.
Jojo
Hi declan,
I've just ran a line test and the sync rate is only 320k. Are you plugged in to the test socket at the moment?
Jojo
I've just ran a line test and the sync rate is only 320k. Are you plugged in to the test socket at the moment?
Jojo
Hi declan,
I appreciate you've not changed the set up but if you could plug into the test socket for me then I can run another line test and we could get a head start on pinpointing the problem.
Jojo
I appreciate you've not changed the set up but if you could plug into the test socket for me then I can run another line test and we could get a head start on pinpointing the problem.
Jojo
Hi declan,
I can certainly look into it more for you. Even though your sync is now higher you will still have to wait for your IP Profile to pick up.
Jojo
I can certainly look into it more for you. Even though your sync is now higher you will still have to wait for your IP Profile to pick up.
Jojo
Hi Jo I have been plugged into the test socket since friday evening and my connection is quite frankly pants. I was never expecting great broadband because of where I have moved. But the broadband has gone terrible and my pings are so high. The noise on my phone line was unbearable when my speed test was over 2mbps. Now my phone line is silent Im not even getting 1mbps! 
Quote from: declan Award winng service???? I'll be pleading with Sky to have me back! Logged a job on Tuesday to complain about my speed and not heard a thing - Plusnet have obviously taken umbridge as they've downgraded my speed to 320KBS. Having one of those moments thinking -" why oh why did i switch", Sky's 13ppm call charges look attractive right now. When I signed up 3 weeks ago I was bombarded with messges that meant nothing, now i'm signed up its a 30min + wait to speak to someone.
Award winning customer service - "my ar$e"
Hahaha thanks for that I had a right old chuckle over this comment! But yea I couldnt agree with you more at this very moment in time
Hi neil3045,
the line's looking stable now, I could always try an SNR reset to bring it back down to 6dB, which would probably lift the sync rate. Let me know if you want me to do it. It could well work but I can't guarantee the SNR won't go up again.
Jojo
the line's looking stable now, I could always try an SNR reset to bring it back down to 6dB, which would probably lift the sync rate. Let me know if you want me to do it. It could well work but I can't guarantee the SNR won't go up again.
Jojo
Sure thing Joe try anything! My latest speed test is below, my internet is coming to a halt!
Hi neil3045,
These disconnections today have caused the profile to drop to 135k. If you're not sure why the line is dropping then you need to raise a fault.
Jojo
These disconnections today have caused the profile to drop to 135k. If you're not sure why the line is dropping then you need to raise a fault.
Jojo