Speed fallen below 1mbps!
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- Speed fallen below 1mbps!
Re: Speed fallen below 1mbps!
10-11-2010 6:34 PM
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Re: Speed fallen below 1mbps!
10-11-2010 7:59 PM
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After that it will need configuring to connect to Plusnet (using your broadband username xxxx@plusdsl.net and account password) unless auto set-up is configured so it does it automatically.
That should reset the admin login and password to their original defaults.
However the router seems to be showing symptoms that it's past its best.
Re: Speed fallen below 1mbps!
10-11-2010 8:31 PM
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Re: Speed fallen below 1mbps!
10-11-2010 9:35 PM
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Did you get your current router from Plusnet as part of thier deals they are running i.e free plus p&p?
If its under 12 months old you should get a free router from plusnet (if they provided it) or the shop you got it from!!
Puddy
Re: Speed fallen below 1mbps!
11-11-2010 11:17 AM
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I've just set an RMA on your router for you, getting close to 12 months so nearly outside the guarantee period (I believe that will be up on the 26th Nov). You should get a replacement along with a returns bag in the next couple of days.
Hope that sorts things for you,
Re: Speed fallen below 1mbps!
11-11-2010 6:11 PM
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Regards, Neil.
Re: Speed fallen below 1mbps!
12-11-2010 2:03 PM
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Yeah once your connection is stable the speed will pick up.
Jojo
Re: Speed fallen below 1mbps!
16-11-2010 6:15 PM
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Copper Line Check Test Results:
Description Diagnosis Code MFL
FAULT - Battery Contact T051 LN
Kind regards,
[mremoved]
jim:csa
Re: Speed fallen below 1mbps!
17-11-2010 1:08 AM
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Quote from: neil3045 FAULT - Battery Contact
From Kitz - Battery Contact - Line is in contact with another. Could be worn isolation or water on the line.
Re: Speed fallen below 1mbps!
17-11-2010 7:18 AM
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Re: Speed fallen below 1mbps!
17-11-2010 10:20 AM
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Hi, there's many possibilities. According to the report that fault has now been cleared and you now have a profile of 2500. The SNR is 11dB. We could do a reset of this if the reason for that was the phone fault and maybe we could squeeze a bit more speed out of it for you.
Jojo
Re: Speed fallen below 1mbps!
17-11-2010 5:56 PM
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*To Add* Just checked the phone line and the noise coming down it really is unbearable since the broadband speed went up. Plugged the phone in by itself and was not noticeable but as soon as I plugged the router in the noise went right up again. Tried 2 different filters and no different so before we go with the reset, what do you think this problem could be
Re: Speed fallen below 1mbps!
18-11-2010 10:22 AM
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The phone fault has been cleared but I can see a number of disconnections on your line, and the profile has dropped to around 845kbit/s as a result. Are you still hearing the noise on the phone line, if you were in the first place? If not we'll need to close off the phone fault and raise it as a broadband issue which I'll make sure is done as soon as you let us know.
Re: Speed fallen below 1mbps!
18-11-2010 6:54 PM
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Re: Speed fallen below 1mbps!
19-11-2010 10:40 AM
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