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Speed Not As Estimated
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Speed Not As Estimated
29-01-2013 5:40 PM
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had my fibre connection up for about 6 hours now and the download speed wont go any faster than 34 Mbps upload speed is around 13mbps . checked a few times and its not the speed i was estimated at when i signed up. Estimated download speed: 62 Mbps Estimated upload speed: 20 Mbps . How long a wait is it until i get the speed im paying for?
cheers
adie:red removed all caps title as per link:rules
cheers
adie:red removed all caps title as per link:rules
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Re: new user
29-01-2013 5:55 PM
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I'v got new a connection up a few hours and I had a similar problem you had.. If you ring Customer Service - they will correct the speed profile for you and it will be done by tomorrow.
dick:quote
dick:quote
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Re: new user
29-01-2013 6:02 PM
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cheers
Message 3 of 9
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Re: new user
30-01-2013 9:15 AM
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didn't ring customer service. opened a ticket on help assistant . still waiting for a reply
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Re: new user
30-01-2013 12:10 PM
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Just tested again and now only getting 12mbps . i was getting better speed from Sky adsl . im beginning to think iv'e made a mistake by moving to plusnet..
Message 5 of 9
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Re: SPEED NOT AS ESTIMATED
30-01-2013 1:30 PM
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Still slow speeds . Help!
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Re: Speed Not As Estimated
30-01-2013 5:45 PM
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Hi flamazine,
Sorry for the delay in replying.
Are you connecting wired or wireless to your router? I've had a look at your connection and account and you should be seeing speeds in the high 70Mb/s, can you try a <a href="http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/>PPPoE</a> connection and see if there's any difference?
Sorry for the delay in replying.
Are you connecting wired or wireless to your router? I've had a look at your connection and account and you should be seeing speeds in the high 70Mb/s, can you try a <a href="http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/>PPPoE</a> connection and see if there's any difference?
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Re: Speed Not As Estimated
31-01-2013 6:26 PM
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I have connected using both wireless and Ethernet . When ionwireless i get 15-20 Mbps. On ethernet 70Mbps so i must have a problem with my wireless or is this about normal for wireless connection.
cheers
cheers
Message 8 of 9
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Re: Speed Not As Estimated
01-02-2013 11:27 AM
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I'd suggest tweaking your wireless settings. You can do this at <a href="http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml">here</a>. This should help.
Message 9 of 9
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