Slow fibre

[#1]

I thought visiting these forums were a thing of the past but here we are.

Hello Mr Plusnet,

My internets are supposed to be going at 67mb however they are (when they can be bothered at all, managing to splutter upto a rather pathetic 24, at a real push…off peak.

how do I get it sorted?

thanks?

[#2]

@Nnnlll Welcome to the forums. Assuming you are on FTTC and not Full Fibre - going from your suggested connection speed:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

[#3]

Moderators Note

This topic has been moved from Full Fibre to Broadband