Slow broadband, poor customer service
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Slow broadband, poor customer service
Slow broadband, poor customer service
13-10-2018 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow broadband, poor customer service
13-10-2018 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forum.
If you've just come from BT and still have a Smarthub 6 then use that on your Plusnet account it's a better router than the Plusnet Hub One, which is a Home Hub 5A with tweeked firmware.. You will find instructions on how to configure it on the Router board. It should at least sort the wireless problem.
For information, if you want to cancel you have 14 days from the day you sign up, not the go live date, unless you are prepared to pay cancellation charges.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Slow broadband, poor customer service
14-10-2018 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow broadband, poor customer service
14-10-2018 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, same for me I’m afraid. Getting less than half the promised wi-fi speeds. Plusnet don’t seem bothered, so will probably cancel.
Re: Slow broadband, poor customer service
14-10-2018 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The cancellation without penaties clause only applies if you can't get the minimum guaranteed speed on a wired Ethernet connection, not wireless.
If you have a wireless problem I suggest that you start your own topic on the Router board, describing which router you have plus any other relevant facts.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Slow broadband, poor customer service
14-10-2018 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Before you can cancel you need to give Plusnet the chance to correct the problem. If you put your Smarthub back and it's still slow is there anything different in your property from when you were with BT?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Slow broadband, poor customer service
14-10-2018 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow broadband, poor customer service
15-10-2018 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @StewBarker,
Sorry to hear you're experiencing slower than expected speeds. If you've already been through our Troubleshooting Guides, I'd recommend raising this over at https://faults.plus.net
Once you've reported this on your account, please drop us a message back here and we'll get that picked up as soon as possible for you.
Thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Slow broadband, poor customer service