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Slow broadband and connection dropping

skila
Interested
Posts: 1
Registered: ‎08-04-2020

Slow broadband and connection dropping

Hi,

Posting here for the record as I can't seem to open a chat online with Customer Service - it's disabled.

My connection speed has dropped over the last week - was previously getting about 7Mbps, now getting between 2 and 3.

""

BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download Speed (Mbps): 2.09

Upload Speed (Mbps) : 0.53

Ping Latency (ms): 102

""

I've seen quite a few 'LCP down' messages in my router log - would this mean a downgrade on my profile / speed?

""

18    2020-04-07 19:09:54    PPP    Information    ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x35eebcd8>]
19    2020-04-07 19:09:14    PPP    Error    ppp1
20    2020-04-07 19:09:14    PPP    Information    ppp1 sent [LCP TermReq id=0x3 "User request"]
21    2020-04-07 19:09:14    PPP    Error    ppp1 User request
22    2020-04-07 19:09:14    PPP    Error    ppp1 User request
23    2020-04-07 19:09:14    PPP    Information    ppp1 sent [LCP TermReq id=0x2 "User request"]
24    2020-04-07 19:09:14    PPP    Warning    ppp1 LCP down
25    2020-04-07 19:09:14    PPP    Error    ppp1 LCP down
26    2020-04-07 19:09:07    PPP    Error    ppp1 User request

""

Tested dial-tone, but we don't use home phone anyway.
Someone said there was a way of getting the line test to be activated - tried diagnostics on https://speedtest.btwholesale.com/ but this would not work for some reason.

Assuming that online support is not available due to Covid and wondering if this is congestion or something else.  Need it sorted soon as I'm back to work next week and doing a lot of conference calls online Sad

Ta