Slow Upload Speed
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- Re: Slow Upload Speed
Slow Upload Speed
09-07-2019 4:39 PM
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Very happy with download at 9Mps but upload less ths 4Mbs with BT checker and Thinkbroadband checker. Is there a way to reset this either here or at PN?
TVMIA
Re: Slow Upload Speed
09-07-2019 4:45 PM
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Hi there,
Sorry if this disappoints but that upload speed seems to be the right for the estimates for your line.
You can check the same information yourself by entering your phone number into the checker here: http://www.dslchecker.bt.com/
Adam
Re: Slow Upload Speed
09-07-2019 4:49 PM
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There's something wrong here. If you are indeed on ADSL, which is the board that you are posting on, you can't get 4Mbps upload.
If you're on fibre then again 4Mbps upload but only 9Mbps download, with which you are happy doesn't make sense.
Or is there a typo in your post?
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Slow Upload Speed
09-07-2019 4:54 PM
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******** typo!! 0.4 upload. Need both a new keyboard and new glasses!
Re: Slow Upload Speed
09-07-2019 4:55 PM
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And fibre if you can get it?
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Re: Slow Upload Speed
09-07-2019 5:25 PM
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I have no great need for fibre but my upload should be 1.0 Mbs
Re: Slow Upload Speed
09-07-2019 6:38 PM
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Hi @ TeeGee,
Thanks for getting back to us.
I'm sorry you're upload speeds are less than expected. The upstream speed is within the parameters for your line, as advised by Adam earlier. Just to make sure however I ran a diagnostic test which confirms the same, however the test did report a potential fault within the property. I'd suggest you run through the following troubleshooting guides to see whether this makes a difference:
Let us know how you get on.
Thanks - LF
Re: Slow Upload Speed
09-07-2019 8:23 PM - edited 09-07-2019 8:40 PM
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The "potential fault" is the CPR call blocker which does not make one iota of difference. I even had an Openreach engineer confirm this with his kit when they renewed cables in the road and upgraded some wall plates.
Whatever your test did it has now gone back to 0.9 Mbs upload which is excellent.
Many thanks.
Re: Slow Upload Speed
09-07-2019 8:35 PM
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No worries, TeeGee.
I'm glad to hear the upload is back to where it should be. I'll take full credit for whatever I did as long as it works!
Thanks - LF
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