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Safeguard not working

jane1511
Newbie
Posts: 4
Registered: ‎16-03-2016

Safeguard not working

Hi, I'm trying to activate safeguard on my account and cannot get it to block anything at all. Any ideas what may be wrong? I've tried restarting the hub / waiting 2 hours / etc for several days and it just doesn't block anything. Is there some reason this might be happening? I googled and read something about DNS servers but apparently I can't change DNS on the Hub one anyway so hopefully the default setting should be compatible with Safeguard.
Any ideas? Thanks.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Safeguard not working

Hi there,

 

Sorry to hear Safeguard isn't blocking any websites for you.

It appears to be a known issue. I've raised a ticket with an internal team to investigate this.

 

Anoush.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet