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Router dropping to orange multiple times

rsmeeton87
Dabbler
Posts: 23
Registered: ‎28-07-2017

Router dropping to orange multiple times

Hi,

 

Last night on three separate occasions my router dropped from blue to flashing orange for no apparent reason. The normal service resumed within 5 minutes. 

 

This was very disruptive to what I was doing online at the time. Are there any known fixed I can apply?

 

Failing that I'd request a look at my line, as I will be cancelling if this persists

 

Thanks 

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: Router dropping to orange multiple times

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Router dropping to orange multiple times

Hi @rsmeeton87, sorry to see your connection has been dropping out.

 

I'd recommend running through our troubleshooting guide in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/

 

However, if you continue to experience connection drops following this, please report a fault over at https://faults.plus.net so we can investigate further.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet