Router dropping to orange multiple times
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Router dropping to orange multiple times
28-07-2017 1:00 PM
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Hi,
Last night on three separate occasions my router dropped from blue to flashing orange for no apparent reason. The normal service resumed within 5 minutes.
This was very disruptive to what I was doing online at the time. Are there any known fixed I can apply?
Failing that I'd request a look at my line, as I will be cancelling if this persists
Thanks
Re: Router dropping to orange multiple times
28-07-2017 1:53 PM
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Re: Router dropping to orange multiple times
31-07-2017 10:38 AM
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Hi @rsmeeton87, sorry to see your connection has been dropping out.
I'd recommend running through our troubleshooting guide in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/
However, if you continue to experience connection drops following this, please report a fault over at https://faults.plus.net so we can investigate further.
Thanks.
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