Router disconnects same time every day
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router disconnects same time every day
24-02-2020 6:49 PM - edited 24-02-2020 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, my router disconnects at 3:41pm every day and has been doinf so for about 2 weeks now.
Plusnet please help.
The event log from today is below:
15:41:22, 24 Feb. | (1987084.550000) Lease requested |
15:41:22, 24 Feb. | ath00: STA e0:d0:83:ad:93:7d IEEE 802.11: Client associated |
15:41:13, 24 Feb. | (1987075.590000) CWMP: session closed due to error: Could not resolve host |
15:41:13, 24 Feb. | (1987075.610000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
15:41:13, 24 Feb. | (1987075.610000) CHAP authentication failed |
15:41:13, 24 Feb. | (1987075.580000) CHAP Receive Challenge |
15:41:13, 24 Feb. | (1987075.580000) Starting CHAP authentication with peer |
15:41:13, 24 Feb. | (1987075.580000) PPP LCP Receive Configuration ACK |
15:41:13, 24 Feb. | (1987075.580000) PPP LCP Send Configuration Request |
15:41:13, 24 Feb. | (1987075.570000) PPP LCP Receive Configuration Reject |
15:41:13, 24 Feb. | (1987075.570000) PPP LCP Send Configuration ACK |
15:41:13, 24 Feb. | (1987075.570000) PPP LCP Receive Configuration Request |
15:41:13, 24 Feb. | (1987075.530000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:41:13, 24 Feb. | (1987075.530000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:41:13, 24 Feb. | (1987075.560000) PPP LCP Send Configuration Request |
15:41:13, 24 Feb. | (1987075.160000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
15:41:13, 24 Feb. | ath00: STA 0e:7c:e0:52:27:4a IEEE 802.11: Client associated |
15:41:12, 24 Feb. | (1987074.200000) PPPoE is down after 1438 minutes uptime [In Progress...] |
15:41:12, 24 Feb. | ath00: STA 0e:7c:e0:52:27:4a IEEE 802.11: Client disassociated |
15:41:06, 24 Feb. | (1987068.250000) PPP LCP Send Termination Request [User request] |
15:41:05, 24 Feb. | (1987067.790000) CWMP: session completed successfully |
15:41:05, 24 Feb. | (1987067.580000) CWMP: Set Parameter by TR069 failure 9003: Invalid arguments |
15:41:05, 24 Feb. | (1987067.340000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
15:41:03, 24 Feb. | (1987066.080000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:41:03, 24 Feb. | (1987066.070000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE' |
15:41:03, 24 Feb. | (1987065.710000) CWMP: Initializing transaction for event code 2 PERIODIC |
14:40:10, 24 Feb. | (1983413.140000) Lease for IP 192.168.1.75 renewed by host TIZEN (MAC d4:9d:c0:f7:8d:ad). Lease duration: 1440 min |
14:40:10, 24 Feb. | (1983413.140000) Device connected: Hostname: |
Fixed! Go to the fix.
Re: Router disconnects same time every day
26-02-2020 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any help Plusnet?
27-02-2020 12:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Factory reset your router by sticking something into the pinhole at the rear of the device until the status light flashes green. Wait for the device to configure itself when it comes back up i.e. don't manually enter your broadband username/password.
The problem is the result of somebody shipping your router before your account was anywhere close to being activated. This causes problems with the provisioning information that's sent to our hardware management platform.
I've made a change to correct this but you'll ned to take the steps above before it will help.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router disconnects same time every day
02-03-2020 10:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
similar issue, seeing many disconnects in the TR069 part of the log, wondering if the issue is related?
@bobpullen You indicate a factory reset, is there a change on your side required or is it simply a resync? Our account was setup on the 11th of Feb, though it is only in the last week that the resets have become unfortunately noticable.
Any help welcome!
Stef
(157997.960000) CWMP: session completed successfully | |
16:23:26, 02 Mar. | (157997.790000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
16:23:19, 02 Mar. | (157990.640000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:23:19, 02 Mar. | (157990.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:22:27, 02 Mar. | (157939.430000) CWMP: session closed due to error: Could not resolve host |
16:22:24, 02 Mar. | (157935.840000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:22:24, 02 Mar. | (157935.830000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:21:48, 02 Mar. | (157900.340000) CWMP: session closed due to error: Could not resolve host |
16:21:48, 02 Mar. | (157900.310000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:21:48, 02 Mar. | (157900.300000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:21:48, 02 Mar. | (157899.930000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
16:20:41, 02 Mar. | (157832.500000) CWMP: session completed successfully |
16:20:40, 02 Mar. | (157832.330000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
16:20:34, 02 Mar. | (157825.730000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:20:34, 02 Mar. | (157825.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:18:37, 02 Mar. | (157708.670000) CWMP: session closed due to error: Could not resolve host |
16:18:37, 02 Mar. | (157708.660000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:18:37, 02 Mar. | (157708.650000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:18:06, 02 Mar. | (157678.290000) CWMP: session closed due to error: Could not resolve host |
16:18:06, 02 Mar. | (157678.250000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:18:06, 02 Mar. | (157678.240000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:18:06, 02 Mar. | (157677.870000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
16:15:35, 02 Mar. | (157526.500000) CWMP: session completed successfully |
16:15:34, 02 Mar. | (157526.320000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
16:15:28, 02 Mar. | (157519.900000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:15:28, 02 Mar. | (157519.890000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
16:11:06, 02 Mar. | (157257.570000) CWMP: session closed due to error: Could not resolve host |
16:11:06, 02 Mar. | (157257.540000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
Re: Router disconnects same time every day
03-03-2020 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bobpullen thank you for the advice, the router does not disconnect at 3:41 pm every day any longer.
HOWEVER - mobile devices are now disconnecting from wifi several times a day. Please advise on this issue which has started following the factory reset.
Re: Router disconnects same time every day
07-03-2020 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ JackRussell,
Thanks for getting back to us.
I'm sorry to hear that. If you have factory reset the router and previously had split your Wi-Fi frequency or chosen a different Wi-Fi channel to avoid interference you will need to do so again. Details are here for the 5GHz frequency split and here for your Wi-Fi channels.
I hope this helps, do come back to us if you need any further assistance.
Thanks - LF
Re: Router disconnects same time every day
11-03-2020 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, splitting and renaming the 5GHz frequency has stopped devices losing connection.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router disconnects same time every day