Router blue light but no internet
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Router blue light but no internet
16-04-2020 11:21 AM
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Internet working fine last night but no connection this morning, router shows blue light as though everything is fine. Have tried switching router on/off several times including for longer periods but no joy. Interestingly with wifi extender switched on that connection is visible and shows bars but no internet connection, with extender switched off router is not available as an option to try and connect. Any help would be much appreciated, thank you
Re: Router blue light but no internet
16-04-2020 11:54 AM
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Re: Router blue light but no internet
16-04-2020 2:45 PM
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Hello @AndyS123,
Thanks for reaching out to us here.
I'm sorry you've had some trouble with your broadband services, from testing the service this afternoon it appears your service is out of sync with our network.
Can you run through our troubleshooting guides here . If that doesn't help, the next thing would be to rule your internal wiring out by plugging the connection into your test socket (which is under the faceplate of your master socket) and seeing if the drops stop. This rules out your internal wiring, face plates and extension sockets as being the cause of these drops.
How to locate the test socket and set your connection into it can be found here. If the problem still persists, please can you raise a fault here and let us know once this has been done?
Thanks.
Re: Router blue light but no internet
16-04-2020 2:55 PM
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Re: Router blue light but no internet
16-04-2020 3:00 PM
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No worries, glad to hear it's getting sorted @AndyS123.
Give us a shout if you need further assistance.
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