Re: Persistent Dropped Connections.

[#1]

10 drops in 24hrs is totally unacceptable. Have you reported a phone line fault? NOT a broadband one?

[#2]

I have not suffered 10 drops in a day , Plusnet support said this was acceptable in a message the sent to me,

i have been getting frequent drops that result in my snr rising and my profile and speed lowering ,

It will sometimes reconnect with the same upstream snr and speed but a lower down speed snr and speed , at the moment i am synced at  down speed snr 9.4 and a sync speed of 3808kbps and an up speed of 7db snr and speed of  256kbps. i normaly sync at up 16db snr and down 6db snr,  .
Since my last drop when i reconnected to these messed up snr and upstream speed i have not had a drop,  would this indicate a problem with equipment in the exchange or cabinet.

i still have a ticket open with fault logged for broadband do i need to open another for line fault  ?                        

router stats
adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Max:    Upstream rate = 384 Kbps, Downstream rate = 4128 Kbps
Channel:        INTR, Upstream rate = 256 Kbps, Downstream rate = 3808 Kbps
Link Power State:       L0
Mode:                   G.DMT
TPS-TC:                 ATM Mode
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
               Down            Up
SNR (dB):        9.6             7.0
Attn(dB):        63.5            31.5
Pwr(dBm):        18.9            12.3
                       G.dmt framing
K:              120(0)          9
R:              8               4
S:              1               4
😧              32              8
                       Counters
SF:             8185482         8185592
SFErr:          716             51
RS:             556612806               139153075
RSCorr:         5465127         118
RSUnCorr:       7028            0
HEC:            445             27
OCD:            23              16
LCD:            0               4
Total Cells:    1249744231              0
Data Cells:     51568139                0
Drop Cells:     0
Bit Errors:     0               0
ES:             387             0
SES:            20              0
UAS:            34              34
AS:             139155
INP:            1.00            1.60
PER:            1.75            1.75
delay:          8.00            8.00
OR:             32.00           32.00
Bitswap:        226             53
Total time = 1 days 17 hours 43 min 12 sec
FEC:            5527863         0
CRC:            1641            0
ES:             387             0
SES:            20              0
UAS:            34              34
LOS:            2               0
LOF:            18              0
Latest 15 minutes time = 13 min 12 sec
FEC:            100             0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            501             0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Latest 1 day time = 17 hours 43 min 12 sec
FEC:            4548412         0
CRC:            624             0
ES:             287             0
SES:            2               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Previous 1 day time = 24 hours 0 sec
FEC:            979451          0
CRC:            1017            0
ES:             100             0
SES:            18              0
UAS:            34              34
LOS:            2               0
LOF:            18              0
Since Link time = 1 days 14 hours 39 min 15 sec
FEC:            5465127         118
CRC:            716             51
ES:             350             0
SES:            2               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
>

[#3]

Quote from: lenny

I have not suffered 10 drops in a day , Plusnet support said this was acceptable in a message the sent to me,

That's what I was referring to, sorry my very brief comment left the wring impression. Who do Plusnet think they are kidding!

Quote from: lenny

i was just on the phone and the connection dropped again ,ended my call straight away and did a quiet line test loud crackling and heavy static noise and the connection dropped again , its very windy here today and as we live right on the coast its very open

It's very clear you have a phone line fault. I suspect the agent dealing with your fault is a CSC agent rather than a more experienced "BOT - DSL Logged Faults" person who would probably have spotted this was a phone line issue by now and dealt with it as such.
IIRC you can't have two faults open on the line, so either one of the CRT will have to ensure this now gets addressed as a phone-line fault or if that fails, close this ticket with an appropriate remark, and open a new phone fault (assuming your line rental is with Plusnet).

[#4]

thank you for your comments Anotherone , still nothing from plusnet , i will give them 24hours to respond i will then close the broadband fault and open another line fault
many thanks
chris

[#5]

I'm raising this to our suppliers to investigate the phone line.
It may need a engineer visit to the property but I'm waiting on confirmation.

[#6]

Many thanks for your reply Matthew, I will be away from Monday the 15th till Monday the 22nd of June .
Cheers

[#7]

Thanks Matthew.

[#8]

my line was up for 3days and about 2 hours with no disconnects whilst synced at 
Upstream rate = 256 Kbps, Downstream rate = 3808 Kbps
SNR (dB):      down 9.6          up 7.0
we have just had a power cut and when the power returned it synced at 
Upstream rate = 448 Kbps, Downstream rate = 3904 Kbps
SNR (dB):      down  8.6            up 16.0

will see now how long it stays connected
nothing changed in the house so if its starts dropping again there's definitely a fault on the line or exchange
can i get an snr resync please

[#9]

They've come back and they're wanting to book a engineer.
What's your availability like the rest of the week?

[#10]

I will be at home anytime they wish to come up to Sunday
Thanks

[#11]

I've booked Friday morning which is the first available one.

[#12]

Thank you Friday morning is fine
Cheers
Chris

[#13]

Was a reset of snr done please

[#14]

Any chance of a reset on the snr please 

[#15]

I wouldn't advise that until your line is fixed, unless you are desperate for the little extra speed, After which that would be the best time to do a Reset.Once a Reset is done, another can't be done for 10 days, unless the engineer can get it done, it doesn't always happen that easily.