Persistent Dropped Connections.

[#1]

thanks

[#2]

My  7800n has been on for 5 days now and my speed has increased , and for a long line my sync speed has gone up to around 4000 kbsmy profile has made 1 jump to 2.5 mb and apart from the soft disconnects I have done  when iinstalled a mk3 face plate I think my connection has settled down
Thanks for all the help
I can recommend this router for long lines

[#3]

the noise on my line is very crackly today ,so much that i had to use the mobile , will report a fault

[#4]

Once the phone fault is fixed, you should find improvement with everything. Let us know if you need any changes to be made.

[#5]

hi
Engineer has just left , found high resistance in the connection , remade the connections in the box , reset my connection and asked me to ask you to have my BRAS reset to 3.5mb by BT wholesale,
will continue to monitor but fingers crossed its sorted ,
thanks for the help

[#6]

I can see what the engineer has done, and that all looks good.
Your sync rate has increased too, but I cannot see your bRAS profile. I've changed our side to what I'd expect it to be. Please disconnect, reconnect and let me know if it's not sorted.

[#7]

thank you my currant line speed has altered  to 4mb
here is a screen grab from bt performance test
many thanks

[#8]

Thanks, we just need to wait for the IP profile to go up a little bit more.

[#9]

Once this has increased will you then ask for my Bras to be upped to 3.5mb
Thanks

[#10]

Once the bRAS/IP profile change, you should notice the improvement as I've changed our side in preparation. You may need to diconnect and re-connect though so it's worth doing the speed test again later today/tomorrow.

[#11]

my ip profile has remained the same , the BT engineer said that the Bras profile needed to be raised to  by BT Wholesale ,could you please ask them to do this
thanks ,
just to add i have checked my router stats and i had 2 disconnects during the night 1 at 21.12pm  snr dropped to 0 and straight back up and another at  02.11am snr dropped to 0 and straight back up and another at  08.00am snr dropped to 0  and straight back up but an increase in connection 

[#12]

Lenny,
The continued disconnects sugget that there are still issues with your line.  Keep doing the quiet line tests, especially when you notice a disconnect and keep RouterStats running.  Multiple faults on a line requiring several BTOR attempts to fix are unfortunately not uncommon.  The BT profile will not change whilst the line remains unstable.
You have though made good progress.

Kevin

[#13]

thanks for your comments the line has dropped again 2 times 22.10pm last night  and then 12.41 today both snr straight down to 0 and straight back up , nothing can be heard on quiet line test
i have just done a broadband fault report on the user page of my plusnet, will see what happens next

[#14]

If you raised the fault ticket shortly before 1241 the odds are it was the automated line testing that caused that particular drop.

[#15]

Hi
The report was made around 12.55