Product Change
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- Plusnet Community
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Re: Product Change
01-12-2009 3:16 PM
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My internet just went off for 5-10mins didnt touch nothing at all . Back on now.
But in my router it says this
Test the connection to your local network
Test your Ethernet Connection: PASS
Test your Wireless Connection: DOWN
Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL
Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Where it says fail it has never said that before my dissconnection before but now its saying fail, no speed problems at all just wondering whats it means is it bad or good?
Thanks
Re: Product Change
01-12-2009 9:05 PM
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Re: Product Change
01-12-2009 9:23 PM
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I've not seen the data from a 21CN connection yet - but there may be a clue in the fact that the OAM (Optical Adddrop Mux) tests fail, but the Link still works?
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Product Change
01-12-2009 9:32 PM
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Re: Product Change
01-12-2009 10:50 PM
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You've been moved to 21CN today (we mailed you about this on the 25th). Have your sync and attenuation speeds changed at all?
Re: Product Change
01-12-2009 11:08 PM
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Im sorry im not clued up on that sorry pardon my ignorance :(, my speed is fine ,whats 21cn mate?
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rules ]
Re: Product Change
01-12-2009 11:39 PM
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What are your current router stats?
Re: Product Change
02-12-2009 12:51 AM
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Test your Ethernet Connection: PASS
Test your Wireless Connection: DOWN
Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL
Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Same as before , at exactly 12am today my net went off till well 1 minuite ago whats going on
Re: Product Change
02-12-2009 1:01 AM
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Link Information
Uptime: 0 days, 1:34:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,080
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 20.5 / 35.0
SN Margin (Up/Down) [dB]: 18.0 / 15.0
Re: Product Change
02-12-2009 1:10 AM
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Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 00:00:31:01
Line Coding Trellis On Line Up Count 1
Statistics Downstream Upstream
Line Rate 5170 Kbps 440 Kbps
Noise Margin 9.2 dB 19.3 dB
Line Attenuation 52.0 dB 28.5 dB
Output Power 0.0 dBm 13.1 dBm
Re: Product Change
02-12-2009 1:16 AM
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Re: Product Change
02-12-2009 9:36 AM
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If you have no issues over the next few days and your off-peak (daytime) speeds are as good or better than they were before, you could ask for your upload speed to be uncapped if you would find faster uploads useful.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Product Change
02-12-2009 3:52 PM
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My speeds are good i must say no problems.
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