Possible to have SNR lowered?
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Possible to have SNR lowered?
06-08-2010 6:40 PM
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Then it got changed back to a higher SNR and I went back down to 1mb.
Several years on, I was wondering if it is possible to have the SNR brought back down, as 1mb isn't really keeping up with video streaming etc!
I would raise a ticket, however this didn't work out last time I tried.
Thanks!
Re: Possible to have SNR lowered?
10-08-2010 1:42 PM
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Re: Possible to have SNR lowered?
11-08-2010 11:11 PM
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I actually went through the fault process a while back to lower down the SNR and was told it got lowered but the SNR reading from my modem never changed and neither did the connection as it stayed around 1mb. (had 2.5mb before when SNR got lowered through the forum person)
Re: Possible to have SNR lowered?
12-08-2010 12:56 PM
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Once we solve the intermittancy you may see an increase in speed. If not, we can then look at reducing your target SNR margin.
Re: Possible to have SNR lowered?
13-08-2010 8:44 AM
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I'm also after a drop in target SNR margin from 9 to 6. I've raised it on faults, but it seems to have hibernated. Could you kick it along pls?
Thanks
-- gyre --
Re: Possible to have SNR lowered?
13-08-2010 9:39 AM
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Your connection seems pretty stable so we should have no problem changing your target SNR margin. The faults team have your ticket and will update you in due course
Re: Possible to have SNR lowered?
13-08-2010 9:51 AM
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-- gyre --
Re: Possible to have SNR lowered?
13-08-2010 2:19 PM
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Looks like I'll be going round in circles?
Re: Possible to have SNR lowered?
13-08-2010 2:37 PM
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Re: Possible to have SNR lowered?
15-08-2010 9:39 PM
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I'm really getting annoyed now. My neighbour has been on a 2mb connection (not adsl2?) for over 6+ years now. He paid cheaper got unlimited, but I always stuck to plus.net I stuck to plus.net even though I was paying £21 when you lowered your prices and increased the download limits, and I didn't check back. So wasted years paying +£5 more every month till I realised. I've been connected at 2.5mb which I thought was stable many years ago and you decided to take my SNR back up. This hasn't been moved up after SEVERAL requests. Can I get some movement on this issue? And if it's not possible then just tell me.
Re: Possible to have SNR lowered?
16-08-2010 11:47 AM
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I've passed your fault back to BT for more investigation as we can see the fault is still apparent. As soon as there's any more information available we'll let you know.
Re: Possible to have SNR lowered?
17-08-2010 4:21 PM
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Re: Possible to have SNR lowered?
17-08-2010 5:08 PM
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The best course of action is for a engineer's visit to see if we can identify where the fault is and therefore stabilise the line. You may find that this action increases your sync speeds without us adjusting the target SNR margin, too.
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- Re: Possible to have SNR lowered?