Plusnet Won't Give Me Same Deal Or Better For Contract Renewel
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Plusnet Won't Give Me Same Deal Or Better For Contract Renewel
20-11-2018 5:04 PM
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My 18 month Unlimited Broadband contract expires next month, just called up to see about a new deal, guy wanted to increase my bill.
I currently pay £19.99, he offered same package for £22.50!
I see new customers are getting the same for £18.99 plus a debit card.....hmm....not happy at all
I've been with Plusnet for a long time, surely you can match my current contract at least.
Re: Plusnet Won't Give Me Same Deal Or Better For Contract Renewel
20-11-2018 5:37 PM
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Ring back, select the 'I'm thinking of leaving' options. Advise the agent that Post Office is offering the same service for £15.90 per month and ask for it to be matched. You may get a decent deal. There's no point in quoting the Plusnet new customer deals.
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Re: Plusnet Won't Give Me Same Deal Or Better For Contract Renewel
21-11-2018 10:45 AM
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Hi @Glenn, thanks for your post.
We're sincerely sorry to hear that what you were offered wasn't what you'd expected.
As @Baldrick1 suggests, I'd certainly recommend calling our Customer Options Team to renegotiate your deal, although I can't guarantee what would be offered.
They are contactable directly on 0800 013 2632 and they are open between the following hours:
Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
If you need any further help, please don't hesitate to get back in touch.
Re: Plusnet Won't Give Me Same Deal Or Better For Contract Renewel
21-11-2018 5:21 PM - edited 21-11-2018 5:22 PM
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@Baldrick1 and @OskarPapa Thanks for your help, just called them and they agreed to match the post office deal.
So £15.90 unlimited broadband with line rental for 12 months.
(They wouldn't offer the same contract I'm currently on, £19.99 for 18 months)
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