PPP Drops
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PPP Drops
13-05-2018 10:44 PM
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Good evening,
I have been pulling my hair out this weekend with my internet connectivity. I've always suspected I had connectivity issues, but wasn't 100% sure it wasn't Chrome or my wifi and just dealt with it. Well on Saturday I had so many drops that I started using Firefox instead and got my PC wired into the router. Still loads of issues. I talked to Plus Net on chat and the agent said they would try some things and to watch my line for the next 72 hours.
This morning I get up and got disconnected right away at 8:03. I checked the router logs and saw PPP drops at 3:57, 4:17, and 6:05 too! It wasn't until the afternoon that I got to contact chat about it... except it kept going down at 15:41, 16:11, 16:27, and for good at 17:35. Since then my broadband light has been off and my internet hasn't come back. An agent on chat says I need an engineer.
In the meantime (getting off work will be an issue) what's it look like on your end? Some threads I read suggested my no broadband light on the router might be an ongoing session on Plus Net's end. I've got my fingers crossed that's the case.
Re: PPP Drops
14-05-2018 11:42 AM
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Hi @plux,
I'm sorry to hear that you're experiencing connection drops and would like to apologise for any inconvenience that this is causing you. I've had a further look into this for you today. As my response contains a lot of account specific information, I've added a ticket to your account with this on. You can view this here.
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