One website will not load
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One website will not load
16-03-2018 10:15 PM
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Hi all,
I have read other topics similar to this but none of them have helped me.
There is one site that my internet just refuses to connect too - it also happens to be the one that is most important to me for my work. This is happening on all devices that are connected to the network.
I'm not very technical so please explain clearly if you don't mind
Thanks,
Dan
Re: One website will not load
16-03-2018 10:50 PM
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Re: One website will not load
16-03-2018 11:22 PM
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Hi,
exploremezcal.com
Re: One website will not load
17-03-2018 11:38 AM
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Works fine for me; try changing your router DNS settings to Google's;
if you're using PN's HubOne you can't change; however you can amend in your PC's
network settings to Google;
ie
8.8.8.8
8.8.4.4
Re: One website will not load
17-03-2018 11:55 AM
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In case any-one is thinking this is another geolocation problem, I have tried it with my VPN IP address set to both the USA and UK. I can get through using either with no problems.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: One website will not load
17-03-2018 4:37 PM
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URL works for me - slow load though.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: One website will not load
17-03-2018 7:25 PM
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Re: One website will not load
17-03-2018 9:52 PM
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@Browni wrote:
Some first time cacheing perhaps?
Could be. A number of high res. images to load on home page.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: One website will not load
17-03-2018 10:08 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: One website will not load
18-03-2018 7:10 AM
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This seems to be an unusual issue, because I can ping the server, but I cannot load the website.
ping -c 5 exploremezcal.com PING exploremezcal.com (160.153.137.59) 56(84) bytes of data. 64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=1 ttl=47 time=34.0 ms 64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=2 ttl=47 time=33.8 ms 64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=3 ttl=47 time=34.1 ms 64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=4 ttl=47 time=34.4 ms 64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=5 ttl=47 time=34.1 ms --- exploremezcal.com ping statistics --- 5 packets transmitted, 5 received, 0% packet loss, time 4004ms rtt min/avg/max/mdev = 33.829/34.132/34.424/0.302 ms
When attempting to load the website, the replies from the server immediately end up in my router's firewall log:
IN=ppp0 OUT= MAC= src=160.153.137.59 DST=91.125.my.ip LEN=44 TOS=0x00 PREC=0x00 TTL=54 ID=37681 PROTO=TCP SPT=80 DPT=47382 WINDOW=16384 RES=0x00 ACK SYN URGP=0
I guess it may be a problem with my router but I'm not going to try a different one for a single website I don't need to see.
Re: One website will not load
23-03-2018 6:01 PM
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I've eventually realised that I have exactly the same problem with southendnewsnetwork.com - which is entirely to be expected because it's the same IP address.
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