No progress ticket no 126349439
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- Re: No progress ticket no 126349439
No progress ticket no 126349439
25-05-2016 5:36 PM
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I posted a query re: above at 11pm Tuesday evening and am still awaiting a response.
Could someone at PNet please look into this?
Thank you.
Re: No progress ticket no 126349439
25-05-2016 6:02 PM
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Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 25.8 | 41.0 |
SNR Margin: | 16.5 | 31.1 |
Errored Seconds: | 6 | 0 |
HEC Errors: | 5 | |
Cell Count: | 1166 | 1855 |
Speed: | 336 | 1034 |
Maximum Stable Rate (KBPS): | 5696 | Fault Threshold Rate (KBPS): | 4556 |
Mean Time Between Retrains (Seconds): | 39542 | Mean Time Between Errors Upstream (Seconds): | 7908 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 172 |
Your line was dropping a lot, the SNR has shot up high but you haven't yet had your line banded. Can you try a single disconnect/reconnect and see how it's performing?
Re: No progress ticket no 126349439
25-05-2016 9:06 PM
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I have a disabled child who relies on the internet and I'm concerned at how long this process is taking.
Re: No progress ticket no 126349439
26-05-2016 11:38 AM
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I can see you've spoken to our support team on this and they've made some changes to your line to try and improve the service. I've got to say though that the fault ticket appears to have closed off a couple of hours ago, the questions were also not completed.
If you're continuing to have problems I would advise fully completing the fault checker at https://faults.plus.net answering all the questions.
Re: No progress ticket no 126349439
26-05-2016 12:08 PM
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Re: No progress ticket no 126349439
26-05-2016 12:10 PM
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As above, there is no fault currently open. You need to go through the faults checker and answer all the questions. Until that's completed our faults team will not investigate.
Re: No progress ticket no 126349439
26-05-2016 1:03 PM
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Perhaps you could give me their number please as I'm finding the whole experience very frustrating.
Re: No progress ticket no 126349439
26-05-2016 6:32 PM
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Hello there. There isn't a direct number to reach our faults team, however if you complete the broadband troubleshooter as advised by Chris, a ticket will be raised with them and I'll pick it up tomorrow morning when I'm in the office.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: No progress ticket no 126349439
26-05-2016 10:27 PM
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I've tried the phone troubleshooter 3 times now and keep getting an error message saying that the site us unreachable.
I have spoken to four PN staff already and am finding the lack of progress extremely tedious.
Re: No progress ticket no 126349439
27-05-2016 7:32 AM
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I've looked into your account and it appears the fault closed off at 22:14 last night. Please could you run through the questions one more time at http://faults.plus.net and I'll pick it up today or tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: No progress ticket no 126349439
27-05-2016 8:09 AM
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Hi
I tried the troubleshooter again at 08:05 and got the same error message.
Re: No progress ticket no 126349439
27-05-2016 8:13 AM
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I'm sorry to hear that. I'll complete it for you. The main checks are trying the test socket and a different router. Have you tried this?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: No progress ticket no 126349439
27-05-2016 10:46 AM
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I don't have a spare router.
Re: No progress ticket no 126349439
27-05-2016 12:27 PM
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We can raise a fault for you, but there could be potential engineering charges should the fault be caused within your property. I can see that you've received a router from us within the past 12 months, so if you're using that that would be covered under its warranty period. Have you tried unscrewing your master phone socket to determine if there is definitely no test socket?
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Re: No progress ticket no 126349439
27-05-2016 3:46 PM
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- Re: No progress ticket no 126349439